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CSI will be performing system maintenance on Saturday May 11th from 5 a.m. until 1 p.m. ET. You will not have access to your “myCSI” student account, nor will you be able to book, cancel or reschedule exams during this time. You can still access your online course materials by visiting connect.csi.ca then connecting to “Blackboard Learn”.

What will you learn about?

Recent changes and new standards have led to a greater emphasis on compliance protocols. The Investment Dealer Compliance Course is a two-part course designed to provide individuals with the background knowledge required to pursue a career in compliance.

Part I Provides the foundational knowledge required for the role of a compliance officer. You will learn:

  • The role of compliance and the regulatory environment
  • Industry structure and processes
  • Risk management techniques
  • Formal compliance structure
  • Policies and procedures
  • Complaints and recordkeeping requirements
  • Supervision and monitoring techniques
  • How to handle regulatory investigations
  • Soft skills

Part II provides an opportunity for the students to apply their knowledge in a series of compliance scenarios. After completing part II, you will be able to:

  • Understand compliance violations in both retail and institutional account settings
  • Identify possible compliance violations including lack of suitability, insider trading and manipulative trading
  • Identify and analyze the additional information required to determine whether a compliance violation has occurred
  • Determine the appropriate course of action

What is the course syllabus?

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Chapter 1 - So you Want to be a Compliance Officer

Topics covered in this chapter are:

  • INTRODUCTION
  • OVERVIEW OF THE COMPLIANCE FUNCTION
  • COMPLIANCE OFFICER QUALIFICATIONS AND SKILLS

Chapter 2 - The Role of Compliance

Topics covered in this chapter are:

  • INTRODUCTION
  • DEFINITION OF COMPLIANCE
  • WHAT IS A CULTURE OF COMPLIANCE?
  • ROLES OF KEY INTERNAL PLAYERS

Chapter 3 - Canada’s Regulatory Environment and Securities Law

Topics covered in this chapter are:

  • INTRODUCTION
  • THE PURPOSE OF REGULATION
  • KEY LEGISLATION AND PLAYERS IN SECURITIES REGULATION
  • CRIMINAL LAW OFFENCES AND PENALTIES
  • CIVIL AND COMMON LAW OBLIGATIONS AND CONCEPTS

Chapter 4 - Full-Service Brokerage

Topics covered in this chapter are:

  • INTRODUCTION
  • THE EVOLUTION OF THE FULL-SERVICE BROKERAGE BUSINESS
  • SUITABILITY, KNOW YOUR CLIENT, AND KNOW YOUR PRODUCT
  • ACCOUNT TYPES AND SOURCES OF REVENUE
  • PROFITABILITY DRIVERS
  • FULL-SERVICE BROKERAGE COMPLIANCE

Chapter 5 - Online Brokerage

Topics covered in this chapter are:

  • INTRODUCTION
  • ONLINE INVESTMENT SERVICES
  • KEY RISKS FOR ONLINE INVESTMENT BUSINESSES
  • KEY SUCCESS FACTORS FOR ONLINE INVESTMENT BUSINESSES
  • MEASURES AND TRENDS

Chapter 6 - Investment Banking Business

Topics covered in this chapter are:

  • INTRODUCTION
  • STRUCTURE OF INVESTMENT BANKING
  • INVESTMENT BANKING FUNCTIONS
  • TRENDS AND CHALLENGES

Chapter 7 - Risk Management

Topics covered in this chapter are:

  • INTRODUCTION
  • RISK MANAGEMENT OVERVIEW
  • TYPES OF RISK
  • LINES OF BUSINESS
  • ASSESSING AND MANAGING RISK

Chapter 8 - Formal Compliance Structure

Topics covered in this chapter are:

  • INTRODUCTION
  • COMPLIANCE DEPARTMENT MANDATE AND THE ASSIGNMENT OF COMPLIANCE RESPONSIBILITIES
  • ROLES AND RESPONSIBILITIES
  • COMPLIANCE STRUCTURE
  • COMPLIANCE GOVERNANCE DOCUMENT

Chapter 9 - Registration

Topics covered in this chapter are:

  • INTRODUCTION
  • INDIVIDUAL REGISTRATION & APPROVAL AND RELATED PROFICIENCY REQUIREMENTS
  • CONTINUING EDUCATION AND OTHER REGISTRATION CONSIDERATIONS
  • THE NATIONAL REGISTRATION DATABASE
  • JURISDICTIONAL REGISTRATION ISSUES

Chapter 10 - Development of Policies and Procedures

Topics covered in this chapter are:

  • INTRODUCTION
  • REGULATORY REQUIREMENTS
  • DEVELOPMENT AND AMENDMENT PROCESS
  • CONTENT AND FORMAT
  • IMPLEMENTATION, DISSEMINATION, AND REVISION

Chapter 11 - Client Accounts and Supervision

Topics covered in this chapter are:

  • INTRODUCTION
  • CLIENT FOCUSED REFORMS
  • KNOW-YOUR-CLIENT AND SUITABILITY CONSIDERATIONS
  • CONFLICTS OF INTEREST AND DISCLOSURE
  • FIDUCIARY DUTY (AND MANDATARY)
  • THE NEW ACCOUNT APPLICATION FORM
  • ACCOUNT TYPES AND ISSUES RELATED TO ACCOUNT OPENING
  • GUIDELINES FOR SUPERVISING ACCOUNTS

Chapter 12 - Recordkeeping Requirements

Topics covered in this chapter are:

  • INTRODUCTION
  • SELF-REGULATORY ORGANIZATION RECORDKEEPING REQUIREMENTS
  • FINTRAC REPORTING AND RECORDKEEPING REQUIREMENTS
  • PIPEDA AND PROVINCIAL PRIVACY LEGISLATION REPORTING AND RECORDKEEPING REQUIREMENTS
  • GENERAL RECORDKEEPING REQUIREMENTS

Chapter 13 - Addressing Client Complaints

Topics covered in this chapter are:

  • INTRODUCTION
  • PREVENTING CLIENT COMPLAINTS
  • ESTABLISHING THE RELATIONSHIP
  • TYPES OF CLIENT COMPLAINTS
  • REGULATORY COMPLAINTS – REQUIRED PROCEDURES
  • ADDITIONAL CLIENT COMPLAINT VENUES

Chapter 14 - Investment Banking and Trade Desk Compliance

Topics covered in this chapter are:

  • INTRODUCTION
  • INSTITUTIONAL VS. RETAIL BUSINESS LINES
  • INVESTMENT BANKING
  • THE RESEARCH DEPARTMENT
  • EQUITY AND FIXED INCOME TRADING
  • COMPLIANCE AND SUPERVISION PROGRAM FOR DERIVATIVES AND COMPLEX PRODUCTS

Chapter 15 - Monitoring

Topics covered in this chapter are:

  • INTRODUCTION
  • MONITORING AND SURVEILLANCE SYSTEMS
  • FORMAL MONITORING TECHNIQUES
  • KEY CONTROL POINTS
  • RETAIL ACTIVITY MONITORING AND SURVEILLANCE

Chapter 16 - Regulatory Investigations

Topics covered in this chapter are:

  • INTRODUCTION
  • INTERNAL INVESTIGATIONS
  • EXTERNAL INVESTIGATIONS
  • INVESTIGATIONS BY OTHER LEGAL AND REGULATORY AUTHORITIES

Chapter 17 - Soft Skills

Topics covered in this chapter are:

  • INTRODUCTION
  • COMMUNICATION SKILLS
  • HANDLING DIFFICULT CONVERSATIONS
  • ADDITIONAL SOFT COMMUNICATION SKILLS
  • EMOTIONAL INTELLIGENCE QUOTIENT (EQ)
  • CONCLUSION

How will you learn?

CSI’s online learning system helps you meet your study goals. You’ll benefit from:

  • Textbook readings available in PDF and printed format
  • Course materials accessed through your computer or laptop
  • Learning objectives that help you to keep the learning focused
  • Online assistance from CSI’s academic support specialists

Course Completion

Upon successfully completing this course, you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion. Please note that a certificate will not be issued upon completion of this course.

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