How do I cancel or reschedule my exam?

You have several options for canceling or rescheduling an exam:

Log-in to your profile. Select the "Book Exams" link from the CSI Menu, then select Cancel/Reschedule My Exam and follow the instructions.

Notify us in writing by sending an e-mail to exam_scheduling@csi.ca. Be sure to include your:

  • Student ID
  • Name
  • Daytime phone number
  • The city, date and time of your exam
  • Reason for cancellation

You may also fax or mail your request to us.

Please note that a minimum of 14 days notice, not including the date of your exam, must be provided in order to cancel an exam. We charge an administrative fee, even if it's your first exam attempt, if sufficient notice is not provided.

View our exam policies!

Posted: 27.Jan.2011 in:

How do I schedule an exam?

To schedule an exam, click here and select "Book my exam". Please note that you will be required to log in to your profile.

Locate the exam centre nearest you.

Posted: 03.Nov.2010 in:

I have just enrolled in a CSI course. Where can I find information about exams?

To successfully complete your course, you will need to write your exam(s) at one of CSIís approved exam centers. Exam sessions are available on a first-come, first-serve basis, so itís best to book early. Refer to your course details section for more information about exam content and the number of exams youíll need to write to complete your course. Here are links to some of the key questions you may have about exams:
Posted: 05.Oct.2010 in:

I scheduled an exam and can’t remember the date. What should I do?

Examination booking confirmations are sent by email and to your My CSI. To access click on the "My Messages" tab. Your confirmation will include the exam date, location and any applicable instructions.

Please read your confirmation letter carefully as locations can change from session to session.

Posted: 03.Apr.2010 in:

I must write my exam by the end of the month for regulatory reasons and all the exam centres are full. What are my options?

Please send an email to exam_scheduling@csi.ca indicating your situation. A member of our customer service team will get back to you within 48 hours.

Posted: 03.Mar.2010 in:

Where can I find more information about Computer based Exams?

CSI now offers more computer-based exam testing spaces in the Toronto exam center. As of June 25, 2009, computer-based exams became available in the Montreal exam center.

Click here for a list of exams currently available in computer-based format and attempt the online demo!

Posted: 23.Jul.2009 in:

Where can I locate messages from CSI to me about my course ?

To access your messages, simply login and click on the "My Messages" tab in your Online Learning Centre.

For more information contact us at: customer_support@csi.ca.

I need to book my exam. What do I do if I have special needs?

If you have a documented disability or medical condition which impedes your ability to write an exam, special arrangements can be made for you. We attempt to balance your special needs with our responsibility to measure your proficiency in course content, when we determine the appropriate accommodation for you. Please make your request as soon as possible after you enroll, so we have enough time to arrange your accommodation. You will need to have a licensed medical professional provide official documentation supporting proof of your disability or medical condition.

Please send an email to exam_scheduling@csi.ca outlining your requirements. Include your Student ID and course name. We'll contact you via email within 48 hours with a response.

View a list of CSI exam centres.

Posted: 06.Feb.2008 in:

When will I receive my exam results?

You can access your results log-in to you profile using your e-mail address or student id and password. Go to www.csi.ca, input your student ID and PIN number, select Exam Results, then select your course.

Please note that exam results can take up to 15 business days for scanned multiple choice exams and computer base exams, 20 business days for all other exams.

Posted: 26.Oct.2007 in:

Where is my exam centre located? How do I get there?

Your exam centre is listed on the exam confirmation you received after you booked your exam. This can be accessed from your Student Messages. If you haven't received confirmation, please email exam_scheduling@csi.ca and ask for details. A member of our customer service team will get back to you within 24 hours.

Locate the exam centre nearest you.

Posted: 08.Sep.2007 in:

I’m writing a CSI exam. What type of ID should I present?

To confirm identity, a CSI exam candidate must have a valid, signed, government-issued photo ID such as a driver's license or passport. If you do not have valid ID you will not be permitted to write your exam. You will have to contact CSI to make alternate arrangements for your exam and a fee may be required.
Posted: 07.Sep.2007 in: