Canada Post Strike

CSI would like to make you aware that course textbooks will continue to be shipped as normal. Candidates who are eligible for a wall certificate may experience some delay. As soon as Canada Post activities return to normal we will continue to ensure that wall certificates are delivered within 4 6 weeks of successful course completion. Thank you for your understanding.

I have completed my online course and need the Notice of Completion.

You can view and print a Notice of Course or Assessment Completion by logging on to your Student Profile from the MyCSI tab and selecting the option "Download Notice of Completion" from the MyCSI Menu located on the left side of the page.

The name on my certificate is wrong. What should I do?

We use the name on your Student Profile to prepare your certificate, so you might want to check to ensure your personal information is correct.

Click here to log-in to your Student Profile (MyCSI).

Please note: If the name on the certificate matches the one on your profile, we'll consider this a request for a new replacement certificate. We charge an administrative fee for a replacement certificate.

Posted: 03.Mar.2009 in:

My certificate was damaged during shipment. What should I do?

If you receive a damaged certificate, please email customer_support@csi.ca; include your name, address, Student ID and the name of the course you completed.

We'll respond to you within 48 hours.

Posted: 03.Mar.2009 in:

How can I obtain an Exam Notice, Notice of Course/Assessment completion or Transcript?

The Transcripts & Certificates Centre lets you view, print and email your transcript, course and exam notices. You can view and/or print your notices by clicking on the printer icon beside any item. To access, log-in to your profile and select "Download transcripts or Notice of Completion" from the My CSI Menu.

To email your notices to a regulator, employer or yourself, check the box beside each item that you want to send, enter the recipient's email address in the area provided below and click the Send by email button. The notices will be sent to the specified email address in pdf format.

CSI will continue to fulfill requests for a formal Transcript on CSI letterhead if required. These will be subject to existing CSI fees and policies. If more information is needed, email us at customer_support@csi.ca.

How do I request an additional course certificate?

Download and print the Course Certificate Request Form. Once you've completed the form, please fax it to us at 1.866.866.2660.

There is an administrative fee for this service.

Posted: 09.Mar.2006 in: