Where can I find information about CSI’s privacy policy?

CSI recognizes the importance of protecting your personal information. The details that we collect are used to process your requests, and we take precautions to safeguard your information once we have it.

View frequently asked questions related to CSI's privacy policy that explain how your personal information is used.
Posted: 25.Nov.2008 in:

I wrote my exam close to my course expiry date. Will my profile be updated to show my exam results?

Exam results are available within 15 business days for scanned multiple choice exams and computer base exams; 20 business days for all other exams. If you wrote your exam close to your expiry date, this may result in your course status showing as 'expired' while your exam is being marked. In such a case, your student profile will be updated to show your exam results when released.

If a course extension is required, you need to submit the form, as soon as your exam results are available.

Posted: 21.Nov.2008 in:

How Many Designations Can I Be Granted?

CSI has no restriction on the number of CSI designations that you may be granted. Find out more about CSI designations.
Posted: 21.Nov.2008 in:

Can My Designation Be Revoked?

Yes, CSI may suspend or revoke your right to use a designation. If this happens, we will advise you in writing. We may also notify the appropriate authorities and/or your employer in certain circumstances. View our Designation Policies.

What Expectations Are Associated With My Designation?

You are expected to use your CSI designation(s) in an objective and professionally dignified manner.

Posted: 21.Nov.2008 in:

Can I change the start date of my seminar?

You can transfer into a seminar that has a different starting date by sending a transfer request form and a $50* plus applicable taxes transfer fee to CSI.** This notice must be received by CSI at least two weeks before the first day of your original seminar. Click here to download a seminar transfer form. **As a result of extensive pre-planning required for the Effective Management Seminar, you cannot change your enrolment date in this seminar. However, if you are unable to attend, your firm may send a substitute in your place.
Posted: 21.Nov.2008 in:

Are there Prerequisites to enrol in a CSI course?

Most CSI courses require no prerequisites. To view a list of courses with prerequisites, click here.

Some CSI products such as Check products and Seminars have co-requisites. You must be currently enrolled in a course to purchase the study tools for that course. For example, to enrol in the CSC Check, you have to be enrolled in the CSC.

Study tools can be purchased at the same time as you enrol in the course or anytime during enrolment.
Posted: 21.Nov.2008 in:

Where can I locate messages from CSI to me about my course ?

To access your messages, simply login and click on the "My Messages" tab in your Online Learning Centre.

For more information contact us at: customer_support@csi.ca.

I am enrolled in a CSI seminar. Can I request a refund?

To be eligible for a refund, you must submit a Course Cancellation Form to CSI at least 14 days before the seminar date. You will receive a refund for the cost of your seminar enrolment, less a $100 cancellation fee.

No refunds are granted for cancellation requests received less than 14 days before the start of the seminar.

View The Seminar Refund Policy!

Posted: 21.Nov.2008 in:

Will I receive a discount if I purchase more than one CSI study tool in an order?

If you purchase in the the same order, more than one CSI study tool, you will be eligible to the following discounts.

  • 10% when you buy any two of the study tools

  • 15% when you buy any three of the following study tools.


Important: A multiple purchase must be made at the same time to take advantage of the discount. In some cases, a study tool has a co-requisite, in that you need to be enrolled in the course to be able to purchase the study tool.

Place your order today!
Posted: 10.Nov.2008 in:

Where can I find a full list of courses offered by CSI?

Click here for a full listing of courses and learning aids offered by CSI. If you are eligible for corporate or discounted rates, these will be applied during the enrolment process.
Posted: 10.Nov.2008 in:

I am writing an exam in Toronto and would like to know how to get there.

Effective November 3, 2008, all exams in Toronto will be held at:
  • CSI's Office, 200 Wellington Street West, 15th Floor, Toronto, ON M5V 3C7
The office is in the Metro Hall complex (south building), a few steps from the corner of John Street and Wellington Street. The closest subway station is St. Andrew. View our exam schedule!
Posted: 03.Nov.2008 in: