I completed an exam. How soon will I receive my grade? How do I get my grade?

We post exam marks in the My CSI section of CSI.ca within 15 business days after you write your exam. You'll need your Student ID and password to access this portion of the site

Click here to go to My CSI.

Key in your Student ID and PIN numbers to log in. Then select the course for the exam you have written. Click on the course, the next screen will display your exam mark once posted.

Posted: 03.Mar.2009 in:

My course expired and I have not completed it. Can I re-enrol?

Yes, you can re-enrol. And, because an enrolment marks the start of a new course, you'll need to re-write any exams that you already completed for that course.

Click here to view our courses and enrol online.

Posted: 03.Mar.2009 in:

Where can I get information about my course?

You can access information about your course through your Student Profile (My CSI). Log-in to My CSI to view your course status!

Posted: 03.Mar.2009 in:

How do I purchase a CSI textbook?

You need to enrol in a course before you can purchase material specific to that course.

Once you enrol, we'll send you all the material you'll need to complete the course. If you're enrolling for an online course, all study material is available online.

We sell textbooks separately. If you want a replacement textbook, click here.

Posted: 03.Mar.2009 in:

Do I have to enrol in the Canadian Securities Course (CSC) to purchase the textbook?

Yes, you need to enrol in the Canadian Securities Course (CSC) before you can purchase the textbook.

Click here to enrol online.

If you're already enrolled in the CSC, and want to order a textbook, click here.

Posted: 03.Mar.2009 in:

Where can I get information about a CSI course?

Visit our website for information about all our courses.

Posted: 03.Mar.2009 in:

Where can I get information about Mutual Fund licensing?

Information about mutual fund licensing and registration is available on the Mutual Fund Dealers Association of Canada (MFDA) website. Click here to visit the MFDA website.

Click here to view information about our courses and designations.

Posted: 03.Mar.2009 in:

Where can I get information about the Canadian Investment Manager (CIM) designation?

Learn more about the CIM designation on our website.

Posted: 03.Mar.2009 in:

How can I reset my password?

Click here to reset your password.

Posted: 03.Mar.2009 in:

I work for an IIROC member firm. What do I do to get the discount rate?

If you're enrolling online, to receive your discount, key in your employer's name in the Employment And Academic Affiliations section of the 'Student Profile' enrolment form. Your discount will be reflected on the page where you need to include payment.

If you're enrolling with a paper form, indicate your firm's name in the area specified.

To find out if your firm is entitled to a discount, please email customer_support @csi.ca. Include the name of your firm with your inquiry. A member of our customer service team will get back to you within 24 hours.

Posted: 03.Mar.2009 in:

I’m an employee of a bank or financial services organization. Am I entitled to a discount?

If you'd like to find out if your organization is entitled to a discount, send an email to customer_support@csi.ca. Please be sure to include your organization's name. A member of our customer service team will get back to you within 24 hours.

Our online enrolment process automatically calculates the proper course fees for your organization.

To receive your discount, please indicate your organization's name in the affiliation section of your Student Profile during your online enrolment. The discount is reflected before you complete your enrolment.

If you're enrolling using a paper enrolment form, please indicate your organization's name in the area specified..

Posted: 03.Mar.2009 in:

I already have the Canadian Securities Course (CSC) textbook. Can I register for the exams without enrolling in the course?

To write an exam, you need to enrol in the course.

Click here to enrol online.

Posted: 03.Mar.2009 in:

The name on my certificate is wrong. What should I do?

We use the name on your Student Profile to prepare your certificate, so you might want to check to ensure your personal information is correct.

Click here to log-in to your Student Profile (MyCSI).

Please note: If the name on the certificate matches the one on your profile, we'll consider this a request for a new replacement certificate. We charge an administrative fee for a replacement certificate.

Posted: 03.Mar.2009 in:

My certificate was damaged during shipment. What should I do?

If you receive a damaged certificate, please email customer_support@csi.ca; include your name, address, Student ID and the name of the course you completed.

We'll respond to you within 48 hours.

Posted: 03.Mar.2009 in:

Can I transfer from one course to another course?

Students may not transfer from one course to another course. Those who do not wish to complete their course can request a refund.
Posted: 02.Mar.2009 in: