Where can I get information about the Fellow of CSI (FCSI) designation?

Click here to visit our website and learn more about the FCSI designation.

Visit the CSI Membership site to find out more about our designations.
Posted: 03.Mar.2010 in:

What methods of payment does CSI accept?

You can pay for your CSI purchases by:

  • MasterCard, Visa, American Express
  • Certified cheque or Money Order

Posted: 03.Mar.2010 in:

I must write my exam by the end of the month for regulatory reasons and all the exam centres are full. What are my options?

Please send an email to exam_scheduling@csi.ca indicating your situation. A member of our customer service team will get back to you within 48 hours.

Posted: 03.Mar.2010 in:

I completed the Canadian Securities Course (CSC) a few years ago. How do I order an updated version of the textbook?

Click here to purchase the Canadian Securities Course (CSC) textbook.
Posted: 03.Mar.2010 in:

I completed the Canadian Securities Course (CSC) a long time ago. Should I register again?

Once you've completed your Canadian Securities Course (CSC), you don't need to take it again, unless:

  • It's required for licensing
  • It's required by your employer
  • You want to stay updated

If you want to re-register, click here.

Posted: 03.Mar.2010 in:

Do I have to accept CSI’s privacy policy?

CSI recognizes the importance of protecting your personal information. The details that we collect are used to process your requests, and we take precautions to safeguard your information once we have it.

While you can choose not to accept the policy, we can't create your student record. And, without a student record, you can't write an exam or attain accreditation.

Find out more about CSI's Privacy Policy!

Posted: 03.Mar.2010 in:

I enrolled in a CSI course and haven’t received my textbooks. What do I do?

If you don't receive your textbook please send an email to customer_support@csi.ca. A member of our customer service team will respond within 24 hours.

Please include your name, Student ID and the name of the course you enrolled in.

Posted: 03.Mar.2010 in:

I received the wrong textbooks. What do I do?

Please send an email to customer_support@csi.ca. A member of our customer service team will respond within 24 hours.

Please include your name, Student ID, the name of the course for which you should've received textbooks and the names of the wrong textbooks. If you received the textbooks in the wrong language, please indicate the correct language as well.

Posted: 03.Mar.2010 in:

The course materials I received are damaged. What do I do?

Please email to customer_support@csi.ca.Include your name, Student ID and the name of the course.

A member of our customer service team will respond within 24 hours.

Posted: 03.Mar.2010 in:

I’ve just enrolled in a CSI course. When will I receive my study materials?

If you ordered printed textbooks, they will be shipped within 5 to 10 business days.

If you enrolled in an online course, you will be able to log in once you receive your enrolment confirmation email.

If you don't receive your textbook within five business days of enrolling, please send an email to customer_support@csi.ca. A member of our customer service team will respond within 24 hours.

Please include your name, Student ID and the name of the course you are taking.

Posted: 03.Mar.2010 in:

I have just enrolled in a CSI Online course. When can I access?

Once you complete your enrolment, you will receive a confirmation email containing your Student ID and a link to details about your course. You can use your Student ID, or email address and password to log in to CSI.ca. If you enrolled in an online course, you will be able to log in once you receive your enrolment confirmation email.

Posted: 03.Mar.2010 in: