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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Contact Us

The CSI customer support team works closely with both clients and CSI's business leaders to address client concerns.

In order to prioritize your request, you must follow the process below.

STEP 1

The majority of your questions can be answered by browsing through our Frequently Asked Questions. Select one of the below categories to avoid wait times.

For business inquiries, please visit our Corporate Solutions web page to get in touch with one of our representatives.

STEP 2

If your question is unresolved after viewing the FAQs, please contact us via email: Student General Inquiries: customer_support@csi.ca

Exams: Book/Cancel/Reschedule: exam_scheduling@csi.ca

Reminder: Please advise us of your full name and student ID number in case we need to look up your file

STEP 3

If your question has not been resolved by the above steps or you have questions about an upcoming exam in the next three days, please contact us by phone.

Students (Canada and USA): 1-866-866-2601 (9 am - 8 pm Eastern Time)

Students (Outside Canada and USA): +1 416-364-9130 (9 am - 8 pm Eastern Time)

Still need to reach us? We're here to help

Customer Contact Team closed on the following statutory holidays in 2021:

Friday, January 1 New Year's Day
Monday, February 15 Family Day
Friday, April 2 Good Friday
Monday, May 24 Victoria Day
Thursday, July 1 Canada Day
Monday, August 2 Civic Holiday
Monday, September 6 Labor Day
Monday, October 11 Thanksgiving
Monday, December 27 Christmas Day
Tuesday, December 28 Boxing Day

Fax

Student Inquiries (Canada and USA): 1-866-866-2660
Student Inquiries (Outside Canada and USA): 416-359-0486

Office locations

Toronto: 200 Wellington Street West, 15th Floor, Toronto, ON M5V 3C7
Montréal: 625 René-Lévesque Blvd West, Suite 400, Montréal, QC H3B 1R2

Toronto Office

Montreal Office