Contact Us

The CSI customer support team works closely with both clients and CSI's business leaders to address client concerns.

In order to prioritize your request, you must follow the process below.

STEP 1

The majority of your questions can be answered by browsing through our Frequently Asked Questions. Select one of the below categories to avoid wait times.

For business inquiries, please visit our Corporate Solutions web page to get in touch with one of our representatives.

Course Enrolment	Existing Students	Exams
Technical Requirements	Licensing & Membership	View all FAQs

STEP 2

If your question is unresolved after viewing the FAQs, please contact us via email: Student General Inquiries: customer_support@csi.ca

Exams: Book/Cancel/Reschedule: exam_scheduling@csi.ca

Reminder: Please advise us of your full name and student ID number in case we need to look up your file

STEP 3

If your question has not been resolved by the above steps, please contact us by phone.

Students (Canada and USA): 1-866-866-2601 (Monday to Friday 9 am - 8 pm Eastern Time)

Students (Outside Canada and USA): +1 416-364-9130 (Monday to Friday 9 am - 8 pm Eastern Time)

CSI Customer Support Team closed on the following statutory holidays in 2022:
Monday, January 3	New Year's Day
Monday, February 21	Family Day
Friday, April 15	Good Friday
Monday, May 23	Victoria Day
Friday, July 1	Canada Day
Monday, August 1	Civic Holiday
Monday, September 5	Labor Day
Monday, October 10	Thanksgiving
Friday, December 23	Early Closing at 3pm
Monday, December 26	Christmas Day
Tuesday, December 27	Boxing Day
Friday, December 30	Early Closing at 3pm

Fax
Student Inquiries (Canada and USA):	1-866-866-2660
Student Inquiries (Outside Canada and USA):	416-359-0486

Office locations
Toronto:	200 Wellington Street West, 15th Floor, Toronto, ON M5V 3C7
Montréal:	625 René-Lévesque Blvd West, Suite 400, Montréal, QC H3B 1R2