The Canadian Securities Institute® (CSI) is the most experienced and trusted financial educator endorsed by regulatory authorities across Canada.
When investors choose to work with a Certified International Wealth Manager (CIWM), they can feel confident knowing these professionals are held to high standards enforced through CSI's rigorous process.
Code of Ethics
All CIWM designation holders agree to abide by the CIWM Code of Ethics, both when applying for the designation and when renewing it annually. Abiding by the Code means a CIWM commits to maintaining a high level of professionalism when dealing with the public.
Both CSI and the AIWM are committed to overseeing the ethical standards required of their designation holders. We monitor adherence to the CIWM Code of Ethics through reviews, periodic audits of the designation holder’s annual commitment and declaration requirements, handling public complaints and tracking news and regulatory reports.
Read the CIWM Code of Ethics
Ethical Misconduct Process
Before filing a formal complaint with CSI, we strongly recommend trying to resolve the issue by speaking directly with the CIWM in question.
Those who cannot come to a resolution should contact CSI at our special CIWM complaints email address. Complaint submissions should include:
- Details of the alleged Code of Ethics violation
- Sufficient background information/documentation to support the allegation
- Name and contact details of the complainant
CSI does not recommend sharing confidential financial information through email.
Allegations of violation of the CIWM Code of Ethics are dealt with by the Designation Ethics Committee according to the CSI Ethical Misconduct Process. If the Committee determines a violation occurred, a disciplinary sanction is recommended. The CIWM holder may accept the recommended sanction or request a hearing.
Disciplinary sanctions could include:
- A written reprimand from the Managing Director of CSI
- Notifying the appropriate regulatory body for possible further investigation
- Publicizing the violation on the CIWM website
- Recording the violation in the CIWM designation holder’s record
- Requiring the CIWM to complete a supplementary ethics course(s)
- Requiring the CIWM to complete an additional professional development course(s)
- Suspending the CIWM's licence and use of the CIWM Certification Mark (for a specific period, indefinitely with conditions for reinstatement, or permanently)
- Imposing other measures deemed appropriate by the Designation Ethics Committee
Auditing Process - Work Experience
CIWM applicants must meet a 3-year work experience requirement prior to writing the Strategic Wealth 360 assessment required for the designation. CSI retains the right to assess all CIWM applicants for compliance with the experience requirements.
- A request for confirmation will be sent (by email or telephone) to the verifier provided by the applicant on his or her application form
- A copy of the request will be sent to the applicant so they know they are being assessed
- Contacts will be asked to provide confirmation within 30 days of the request
- If the confirmation is not received, CSI will notify the applicant and a copy of the notification will also be sent to the work experience contact
- If a response is not received within 30 days, the applicant and the contact will be contacted again. If a response is not received within another 30 days, the result may be loss of the right to use the CIWM designation.
Misstated or fraudulent reporting of experience will be reported to the Designation Ethics Committee as a violation of the CIWM Code of Ethics and will be considered according to the Ethical Misconduct Process.
In order to maintain their designation, CIWM accredited wealth advisors must continue to meet strict standards for work experience and competency.
The competency profile outlines seven (9) core competencies and sub competencies, and assists candidates in assessing their experience prior to applying for the CIWM designation.
Auditing Process - Continuing Education
CSI will conduct periodic audits of CIWMs upon renewal of their designation to assess compliance with continuing education (CE) requirements. Designation holders must retain supporting documents to confirm completion of CE credits.
- CIWMs selected for audit purposes will be sent a letter of notification
- They will be asked to submit documents to verify the CE hours they have indicated on their designation renewal form
- They will have 60 days to comply with the audit request
Failure to comply with the request may result in the designation holder being declared “not in good standing.” This means they will no longer be able to use the CIWM trademarks.
Misstated or fraudulent reporting of CE credits will be reported to the Designation Ethics Committee as a violation of the CIWM Code of Ethics and will be considered according to the Ethical Misconduct Process.