Improve communication skills to grow and strengthen client base
Most professions can benefit from strong communication skills, but in financial services it is crucial for moving careers ahead. Knowing how to effectively interact and communicate with external clients, as well as internal co-workers and superiors is indispensable. It builds credibility and ensures success with clients and employers.
CSI’s Communicating to Succeed: Interpersonal Communications course highlights the importance of communication in relationship building and identifies the key areas that need to be developed. Students will explore the basics of the communication process before moving on to verbal and non-verbal communication. Other lessons focus on perception, listening skills and the role of communication and cultural diversity. This is an essential career development tool for client-facing professionals, and is the first of three new courses on communications and financial services.
Who should enrol?
The Communicating to Succeed: Interpersonal Communications course is designed for students who are beginning their career in the financial services industry, as well as those who are already established in the industry but want to improve their communication skills.