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Building Relationships with Small Business Clients (BRSB)


The following topics will help you build a better relationship with your small business clients.

Key topics include:

  • Understanding the Small Business Owner
  • Improving the advisor client working relationship
  • How to provide a service advantage to the Small Business Owner
Approximate Hours of Study**
Hours of Study 15 - 30 hours

** In order to provide some guidance to course participants as to the length of time it will take to be sufficiently prepared to write the final examination, CSI has prepared this estimate of the number of hours an average participant could possibly expect to spend studying for a course. Please note that these are only recommended hours of study developed based on research and our course content, however, this does not mean that some students with exceptional backgrounds would not take less time than recommended or that students with no background at all in finance or economics would not take longer than the maximum.

This course has an online test (not proctored) component which students must pass. This includes testing of all material covered within the course. The test questions are randomly generated and the mark is documented in the student record and archived in the student profile per attempt.

(weightings are approximate)
Module1: The Small Business Owner 25%
Module 2: Building Client Relationships 25%
Module 3: Enhancing Client Relationships 25%
Module 4: The Service Advantage 25%
Tests 1
Test Format Online
Test Completion Time Allowed 80 Minutes
Question Format Multiple Choice
Questions Per Test 28
Attempts Allowed 3
Passing Grade 60%
Assignments None
Enrolment Period 6 months

*Students will have three attempts ONLY to complete the test for this course. There is no additional charge for the second or third attempts. If you fail all three attempts you will have to re-enrol in the course.

This course can be extended by 6 months provided you have not exceeded the attempts allowed for each exam. You can view CSI extension fees here. Your enrolment period can only be extended one time.

Important: During a student's enrolment period, CSI may update this course. In that case, details about the update and how it may affect students will be posted online via My CSI. Students are held responsible for and are examinable on the content in the course textbook(s) provided at the time of enrollment unless stated otherwise in My CSI. Students are encouraged to check My CSI regularly throughout their enrolment period.

About the Exam

The BRSB exam is completely online and accessible through your online course. Advance booking is not required.

Continuing Education (CE) Credits

Click the links below or the buttons at the top of the page on the right side to access CE accreditation information. To search for specific course information, press Ctrl + F and then enter the course name to search the document for the information you are interested in.

National/Provincial (Excluding Quebec)
Download CE Chart (PDF, 163 kb)

Quebec (IQPF/CSF)
Download IQPF/CSF Chart (PDF, 182 kb)

Please note: While CSI makes every effort to ensure that the information is up-to-date, we are unfortunately unable to fully guarantee its accuracy. The information listed in the charts above may be subject to change.

For details on the organizations and other information on CE Credits listed in the above charts, please click here.