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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Consumer Credit and Mortgage Advice



Please note: This course is no longer available for enrollment and has been replaced with an updated equivalent course option: Personal Lending and Mortgages (PLM).

CSI's Consumer Credit and Mortgage Advice (CCMA) course helps a Customer Service Representatives or Financial Service Representatives advance into a lender-advisor role with confidence. Understanding how to determine the credit needs of clients while balancing organizations' needs is essential for outstanding service and career advancement.


Professionals will gain the knowledge needed to gather information to develop comprehensive credit and mortgage applications. Upon completion of the course learners will have the skills needed to:

  • Conduct credit investigations and assessments
  • Calculate the cost of borrowing for clients
  • Recommend consumer credit and mortgage products including creditor insurance
  • Identify how to minimize credit default situations and mortgage default
  • Understand lending in changing economic climates
  • Distinguish various types of mortgage loans
  • Determine the stipulations of land title and registration
  • Complete mortgage disbursement and documentation requirements

Who should enrol?

The Consumer Credit and Mortgage Advice course is designed for entry-level staff who aspire to become lending and/or residential mortgage specialists. They are financial service representatives, financial advisors, personal bankers and personal banking officers or mobile mortgage specialists.

Course objective: At the end of this course you should be able to apply the credit advice process related to consumer credit and mortgage loans

The following topics will be covered in the course:


Section 1: Reasons why clients need credit

  • Define credit
  • Describe the reasons why clients need credit

Section 2: Types of consumer credit

  • Describe the types of revolving credit
  • Describe the features and benefits of a consumer loan

Section 3: Complete the credit application

  • Apply the client interview process
  • Populate client information in a credit application

Section 4: Conduct Credit investigation

  • List the preliminary information required for credit investigation
  • List items considered to be proof of income for credit investigation purposes

Section 5: Conduct credit assessment

  • Describe the 5C's of credit
  • Interpret a credit bureau report
  • Interpret warning signals on a credit application
  • List the precautions put in place by a financial institution

Section 6: Present cost of borrowing

  • Calculate cost of borrowing
  • Calculate the monthly payment
  • Describe how to reduce the cost of borrowing

Section 7: Recommend consumer credit products

  • Describe the various types of collateral obtain for consumer credit
  • Present an approved offer
  • Demonstrate how to handle a declined or pending offer
  • Differentiate between guarantors and co-borrowers
  • Describe the role of a credit advisor toward arranging legal advice for a client

Section 8: Minimize risk - Legislation and compliance

  • Interpret regulations related to cost of borrowing
  • Interpret regulations related to privacy

Section 9: Minimize risk Default

  • Describe delinquency
  • Describe debt collection
  • Describe bankruptcy and credit counseling



Section 1: The basics

  • Define mortgage
  • List the limitations of property ownership
  • List the sources of mortgage funds
  • Describe the characteristics of a legal and equitable mortgage
  • List the rights and liabilities of a mortgage

Section 2: Types of mortgage

  • List the reasons why a client would need a mortgage
  • Describe the features of the various types of mortgage

Section 3: Prepare for the client interview - Land title and registration

  • List the features of registration and priority
  • Describe land ownership laws and fees
  • Describe registration of ownership

Section 4: Conduct the client interview - The mortgage application

  • Populate a mortgage application form
  • Describe the forms related to residential mortgage
  • Interpret an agreement of purchase and sale

Section 5: Conduct Credit assessment

  • Analyze a client's credit report to determine creditworthiness
  • Populate the application forms related to residential mortgage
  • Interpret the contents of an appraisal report

Section 6: Recommend mortgage products

  • Present mortgage to client
  • Explain the various methods of payment available on a mortgage
  • Explain amortization of payments
  • Explain how interest charges are applied to a mortgage
  • Explain the application of taxes
  • Explain the provisions of mortgage prepayment
  • Present the mortgage disclosure
  • Explain the features and benefits of mortgage insurance
  • List the various mortgage insurers in Canada
  • Construct the mortgage for the underwriter

Section 7: Facilitate mortgage disbursement and documentation

  • Complete the Instructions to Solicitors form
  • Complete the documentation required to disburse mortgage funds
  • Apply the procedure for disbursement of funds

Section 8: Manage mortgage default risk

  • List steps to minimize arrears
  • List steps to minimize arrears
  • Explain the procedure to follow in case of mortgage default
  • Explain the settlement of claims

Section 9: Additional Insights

  • Illustrate the standard clauses of a mortgage
  • Illustrate the importance of independent legal advice
  • Explain mortgage discharge
  • Explain the lending laws in Quebec
Approximate Hours of Study**
Hours of Study 30 - 40 hours

** In order to provide some guidance to course participants as to the length of time it will take to be sufficiently prepared to write the final examination, CSI has prepared this estimate of the number of hours an average participant could possibly expect to spend studying for a course. Please note that these are only recommended hours of study developed based on research and our course content, however, this does not mean that some students with exceptional backgrounds would not take less time than recommended or that students with no background at all in finance or economics would not take longer than the maximum.

(weightings are approximate)
Module 1
Preparing for Client Interview: Reasons why clients need credit 3%
Preparing for Client Interview: Types of Consumer Credit 3%
Complete the Credit Application 3%
Conduct credit investigation 3%
Conduct credit assessment 7%
Present Cost of borrowing 5%
Recommend consumer credit products 7%
Minimize risk: Legislation and compliance 5%
Minimize risk: Default 3%
Total Module 1 40%
Module 2
Prepare for the client interview: The basics 5%
Prepare for the client interview: Types of mortgage 7%
Prepare for the client interview: Land title and registration 3%
Conduct the client interview: The mortgage application 3%
Conduct Credit assessment 8%
Recommend mortgage products 13%
Facilitate mortgage disbursement and documentation 7%
Manage mortgage default risk (Raw content calls this checklist on default) 5%
Additional Insights 7%
Total Module 2 60%
TOTAL 100%
Number of Exams 1
Exam Format Paper Based
Exam Duration 2 Hours
Question Format Multiple Choice
Questions Per Exam 60
Attempts Allowed Per Exam 3
Exam Passing Grade 60%
Enrolment Period 1 year

*There is no charge for your first attempt at a paper-based exam within Canada, as long as it's at a regular exam center and you provide a minimum of 14 days notice before the date that you want to write the exam. If you would like to write a computer-based exam, an additional fee will be required.

Each subsequent paper-based exam attempt at a regular exam centre within Canada will also require an additional fee. This fee is in addition to any special, computer-based or international fees that may apply. You must provide a minimum of 14 days notice within Canada at a regular exam centre and 4 weeks notice for all other centres. Please note that the date of the exam is not part of any notice period.

†Please note: Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first). This course can be extended by 1 year provided you have not exceeded the attempts allowed for each exam. You can view CSI extension fees here. Your enrolment period can only be extended one time.

Important: During a student's enrolment period, CSI may update this course. In that case, details about the update and how it may affect students will be posted online via My CSI. Students are held responsible for and are examinable on the content in the course textbook(s) provided at the time of enrollment unless stated otherwise in My CSI. Students are encouraged to check My CSI regularly throughout their enrolment period.

Continuing Education (CE) Credits

Click the links below to access CE accreditation information. To search for specific course information, press Ctrl + F and then enter the course name to search the document for the information you are interested in.

National/Provincial (Excluding Quebec)
Download CE Chart (PDF, 163 kb)

Quebec (IQPF/CSF)
Download IQPF/CSF Chart (PDF, 182 kb)

Please note: While CSI makes every effort to ensure that the information is up-to-date, we are unfortunately unable to fully guarantee its accuracy. The information listed in the charts above may be subject to change.

For details on the organizations and other information on CE Credits listed in the above charts, please click here.