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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Certificate in Personal Banking Examination (CPBE)


A thorough review of the material covered in the PFSA and PLM courses will give students the refresher needed to successfully pass the final proctored exam and earn their Certificate in Personal Banking. The knowledge gained will enable students to provides skills and knowledge that reflect today’s client-focused industry practices.

Upon completion of this component students will be able to:

  • Synthesize customer information to provide quality advice
  • Identify strategies for satisfying clients’ investing, borrowing needs, goals and objectives
  • Proactively develop internal and external relationships
  • Uncover the needs, goals, and objectives of a small business
  • Build positive and profitable relationships through communication, trust and credibility
  • Establish a loyal client base through superior performance and service
  • Hone relationship selling skills
  • Identify and actively minimize risk

After overcoming this final hurdle to earn the Certificate in Personal Banking students will have the credibility that is essential to move ahead in their careers. This certificate provides a unique combination of knowledge in mutual funds licensing, investing, lending, and mortgages. Completion of the certificate will serve as a testament to your proficiency as a personal banker.  

In this component students will have access to the 2 courses that make up the Certificate in Personal Banking (Personal Financial Service Advice (PFSA) and Personal Lending and Mortgage (PLM)). This provides the student with a review of prior course materials (not including online tests) in order to study for and schedule their final proctored examination.

(weightings are approximate)
Relationship Management 15%
Applied Financial Math/Time Value for Money 7%
Building Client Loyalty 12%
Ethics 15%
Consumer Credit Advice 20%
Mortgage Advice 18%
Advanced Mortgage Advice 13%
Exams 1
Exam Format Paper
Exam Duration 2 Hours
Question Format Multiple Choice
Questions Per Exam 60
Attempts Allowed Per Exam 3
Passing Grade 60%
Assignments N/A
Enrolment Period 1 year (no extensions allowed)

*There is no charge for your first attempt at a paper-based exam within Canada, as long as it's at a regular exam center and you provide a minimum of 14 days notice before the date that you want to write the exam. If you would like to write a computer-based exam, an additional fee will be required.

Each subsequent paper-based exam attempt at a regular exam centre within Canada will also require an additional fee. This fee is in addition to any special, computer-based or international fees that may apply. You must provide a minimum of 14 days notice within Canada at a regular exam centre and 4 weeks notice for all other centres. Please note that the date of the exam is not part of any notice period.

Please note: Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first). This course can be extended by 1 year provided you have not exceeded the attempts allowed for each exam. You can view CSI extension fees here. Your enrolment period can only be extended one time.

Important: During a student's enrolment period, CSI may update this course. In that case, details about the update and how it may affect students will be posted online via My CSI. Students are held responsible for and are examinable on the content in the course textbook(s) provided at the time of enrollment unless stated otherwise in My CSI. Students are encouraged to check My CSI regularly throughout their enrolment period.