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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Conduct and Practices Handbook Course (CPH)®

Make The Right Choices For Your Clients

The Conduct and Practices Handbook Course (CPH)® is your guide to understanding the rules, regulations, practices and ethics that will guide your career as an investment advisor or representative.

Become a Licensed Investment Advisor or Investment Representative
Assist in meeting IIROC's proficiency requirements for licensing.
Improve Your Employment Prospects
Improve your employability by gaining the education employers and regulators require.

Who Should Enrol?

Enrol in the CPH® if you:

  • Are subject to meeting IIROC registration proficiency requirements that include this course
  • Are a financial services professional
  • Want a broader understanding of regulations governing securities professionals

What credentials can you earn?


Learn the Business Of Ethics

The CPH® covers the rules, policies, and by-laws of the provincial securities commissions and the self-regulatory organizations. Learn about standards of conduct and practices when dealing with client accounts and special transactions and products. Case studies provide practical knowledge of:

  • Standards of conduct and ethics in the securities industry
  • The Canadian regulatory environment
  • Client discovery and the account opening process
  • Product due diligence, suitability, and know-your-client requirements
  • Dealing appropriately with clients and managing conflicts of interest
  • Placing orders for securities and handling client accounts

How will you learn?

CSI offers a variety of options to help you learn at your own pace. Study online, by textbook or using a combination of both.

Learning Experience

CSI's online learning system helps you meet your study goals. You'll benefit from:

  • Learning objectives and goals that keep you focused
  • Interactive tools to help you evaluate and apply course material
  • Post-chapter tests to assess your progress
  • Course updates to ensure you’re learning the most current and up-to-date practical material in your studies
  • An online study planner that shows you how to complete your studies in a 3-, 6-, 9-, and 12-month window
  • Online discussion forums and assistance from CSI's academic support specialists

What's New

Reorganized into one textbook comprised of two major sections. The textbook was fully rewritten to improve readability and to align the course with IIROC's Plain Language Rule Book.

What you'll learn

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Topics covered in this chapter are:

  • Standards of Conduct and Ethics

  • Integrating Ethics with Industry Rules

  • Rules of Thumb to Guide the Conduct of Registered Representatives

Topics covered in this chapter are:

  • Overview of Ethics

  • The Relationships Between Values, Ethics, and the Law

  • Value Awareness

  • Ethical Dilemmas

  • Ethical Decision Making

Topics covered in this chapter are:

  • General Principles of Securities Regulation

  • Key Government Players Involved in Securities Regulation

  • Self-Regulatory Organizations

  • Investor Protection Funds

  • Money Laundering and Terrorist Financing in the Securities Industry

Topics covered in this chapter are:

  • Registration Requirements of a Registered Representative

  • Communication with the Public

  • General Regulations and Guidelines for Sales Literature

  • Dealing with Clients

  • Privacy and Cybersecurity

Topics covered in this chapter are:

  • Opening Accounts

  • The New Account Application Form

  • Completing the New Account Application Form

  • Disclosures

  • Client Records

Topics covered in this chapter are:

  • Suitability of Investments and Investment Strategies

  • Product Due Diligence

  • New Issues and Prospectus Exemptions

  • Take-over Bids and Issuer Bids

Topics covered in this chapter are:

  • How Securities Are Traded

  • Types of Orders

  • Sales and Trading Conduct

  • Prohibited Activities

  • Settlements, Transfers, and Corrections

Topics covered in this chapter are:

  • Accounting for Client Transactions

  • Margin Accounts

  • Cash Accounts

  • Communicating Trading Information to Customers

  • Client Complaints and Account Transfer Requests

Topics covered in this chapter are:

  • Review of Good Conduct and Practices

  • Case Study: The Chengs' Accounts

What are the approximate hours of study?

Approximate Hours of Study**
Hours of Study 40 - 55 hours

** In order to provide some guidance to course participants as to the length of time it will take to be sufficiently prepared to write the final examination, CSI has prepared this estimate of the number of hours an average participant could possibly expect to spend studying for a course. Please note that these are only recommended hours of study developed based on research and our course content, however, this does not mean that some students with exceptional backgrounds would not take less time than recommended or that students with no background at all in finance or economics would not take longer than the maximum.

(weightings are approximate)
Standards of Conduct and Ethics, Ethical Decision Making, and Putting it All Together 23%
The Canadian Regulatory Framework 12%
Working With Clients 13%
Client Discovery and Account Opening 13%
Product Due Diligence, Recommendations, and Advice 13%
Trading, Settlement, and Prohibited Activities 13%
Maintaining Client Accounts and Relationships 13%
Exams 1
Exam Format Proctored (remote or in person at a test centre)
Exam Duration 3 Hours
Question Format Multiple Choice
Questions Per Exam 100
Attempts Allowed Per Exam 3*
Passing Grade 60%
Assignments None
Enrolment Period 1 year†

On successful completion of this course you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion.

CSI will mail you a wall certificate within 4 - 6 weeks of course completion. Frames to display your certificate are available. Please ensure that your First and Last Name on your profile match your First and Last Name on your Government Issued Photo identification - this will ensure you receive an accurate certificate.

CSI will be pleased to issue an Honors Certificate to all student who obtain a final course mark of 85% or higher.

* The first attempt is included in the course enrolment fee. Further attempts incur fees.

†Please note: Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first). This course can be extended by 1 year provided you have not exceeded the attempts allowed  for each exam. You can view CSI extension fees here . Your enrolment period can only be extended one time.

Continuing Education (CE) Credits

Click the links below or the buttons at the top of the page on the right side to access CE accreditation information. To search for specific course information, press Ctrl + F and then enter the course name to search the document for the information you are interested in.

National/Provincial (Excluding Quebec)
Download CE Chart (PDF, 163 kb)

Quebec (IQPF/CSF)
Download IQPF/CSF Chart (PDF, 182 kb)

Please note: While CSI makes every effort to ensure that the information is up-to-date, we are unfortunately unable to fully guarantee its accuracy. The information listed in the charts above may be subject to change.

More detailed information on CE Credits are available.