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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Investment Dealer Supervisors Course (IDSC)



This is formerly the Branch Managers Course (BMC)

Lead a Successful Team Of Professionals

This course teaches the fundamentals of tier one supervision techniques, effective in overseeing Investment Advisors, Investment Representatives and Mutual Fund Salespeople. Obtain the necessary skills and confidence to lead and inspire employees at all levels.

Learn About:

  • The regulatory system for securities supervision in Canada
  • How to identify money laundering and other suspicious activities
  • Reporting and recordkeeping requirements, and how to handle client complaints
  • Institutional Trading and Supervision

Learning Experience

CSI's online learning system helps you meet your study goals. You'll benefit from:

  • Learning objectives that keep you focused
  • Online post-chapter review questions to assess your progress
  • Course updates to ensure you’re learning the most current and up-to-date practical material in your studies
  • Assistance from CSI's academic support specialists

What's New

  • Reorganized and expanded the textbook from 10 to 12 chapters and fully edited to improve readability. Integrated ethics and leadership material from the Effective Management Seminar in order to provide students with a better understanding of the foundations upon which supervision rules are implemented.
  • The course was also aligned with the IIROC Rules (formerly known as the Plain Language Rules) effective June 1, 2020 and re-named as the INVESTMENT DEALER SUPERVISORS COURSE. An overview of each chapter is provided below.

What You'll Learn

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Topics covered in this chapter are:

  • What is supervision?

  • The objectives of supervision

  • Supervision, ethics, and industry rules

Topics covered in this chapter are:

  • General supervision requirements

  • Designated Supervisors

  • Supervision of accounts and specific areas

  • Gatekeeper for the Public

  • Supervision best practices

Topics covered in this chapter are:

  • Leadership and Management

  • Working with Change

  • Ethical Decision-Making

Topics covered in this chapter are:

  • General Principles of Securities Regulation

  • Key Government Players Involved in Securities Regulation

  • Self-Regulatory Organizations

  • Money Laundering and Terrorist Financing in the Investment Industry

  • Civil and Common Law Obligations and Liabilities

Topics covered in this chapter are:

  • The Gatekeeper's Traditional Role

  • Who is the Gatekeeper?

  • Why is the Gatekeeper's Role so Important?

  • The Gatekeeper's Obligations

  • Supervision Implications for IIROC Dealer Members

Topics covered in this chapter are:

  • The Principles of Risk Management

  • Key Types of Risks

  • Risk Assessment

  • Regulatory Considerations

  • Risk Analysis Strategy Development

Topics covered in this chapter are:

  • The New Account Application Form (NAAF)

  • Dealing with Seniors and Other Vulnerable Clients

  • Types of Accounts and Clients

  • Account Documentation

  • Account Opening and Transfer Requirement Issues

Topics covered in this chapter are:

  • Conflicts of Interest

  • Fundamental Types of Conflicts of Interest

  • Advisor-Client Conflicts of Interest

  • Conflict of Interest Disclosures

  • Marketing and Advertising/Sales Communications

Topics covered in this chapter are:

  • Know Your Client (KYC) and Suitability Requirements

  • Supervision of Client Accounts

  • The Cash Account Rule

  • Conducting Trade Reviews

  • Dealer Member Checks and Balances

Topics covered in this chapter are:

  • Institutional Versus Retail Business Lines

  • Investment Banking

  • The Research Department

  • Equity and Fixed Income Trading

  • Supervision Program for Derivatives and Complex Products

Topics covered in this chapter are:

  • Avoiding Client Complaints

  • Types of Client Complaints

  • Required Procedures for Regulatory Complaints

  • Additional Client Complaint Avenues

Topics covered in this chapter are:

  • Dealing with Real or Potential Regulatory Infractions

  • IIROC's Investigation Procedures

  • Alternatives for Dispute Resolution

Approximate Hours of Study**
Hours of Study 60 - 75 hours

** In order to provide some guidance to course participants as to the length of time it will take to be sufficiently prepared to write the final examination, CSI has prepared this estimate of the number of hours an average participant could possibly expect to spend studying for a course. Please note that these are only recommended hours of study developed based on research and our course content, however, this does not mean that some students with exceptional backgrounds would not take less time than recommended or that students with no background at all in finance or economics would not take longer than the maximum.

Supervision Requirements and Skills 19%
Rules, Responsibilities, and Risk Management 24%
Account Opening and Documentation 20%
Supervision and Client Accounts 22%
Complaint Handling and the Consequences of Noncompliance 15%
Exams 1
Exam Format Paper or Computer Based
Exam Duration 2 Hours
Question Format Multiple Choice
Questions Per Exam 75
Attempts Allowed Per Exam 3*
Passing Grade 60% (Per Exam)
Assignments None
Enrolment Period 1 year

On successful completion of this course you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion.

* The first attempt is included in the course enrolment fee. Further attempts incur fees.

†Please note: Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first). This course can be extended by 1 year provided you have not exceeded the attempts allowed  for each exam. You can view CSI extension fees here . Your enrolment period can only be extended one time.

Continuing Education (CE) Credits

Click the links below or the buttons at the top of the page on the right side to access CE accreditation information. To search for specific course information, press Ctrl + F and then enter the course name to search the document for the information you are interested in.

National/Provincial (Excluding Quebec)
Download CE Chart (PDF, 163 kb)

Quebec (IQPF/CSF)
Download IQPF/CSF Chart (PDF, 182 kb)

Please note: While CSI makes every effort to ensure that the information is up-to-date, we are unfortunately unable to fully guarantee its accuracy. The information listed in the charts above may be subject to change.

For details on the organizations and other information on CE Credits listed in the above charts, please click here.