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Moody's Certificate in Banking Management (CBM)


The Certificate in Banking Management equips the bank manager to be able to guide and lead staff, develop and meet sales initiatives and, implement corporate and regulatory requirements. Using knowledge of the industry and ethical and moral behavior, a bank manager will have the knowledge to successfully deal with and carry out day-to-day interactions with clients and business associates.

The learning objectives of this certificate program include:

Branch Compliance Officer’s Course

  • Implement branch-level internal controls and procedures
  • Meet compliance requirements as a branch manager or branch compliance officer
  • Ensure that the branch physical appearance conforms with good business practice and relevant legislation
  • Ensure that sales representatives respect the disclosure requirements to clients

Bank Management Fundamentals

  • The impact of corporate decision-making on day-to-day banking operations
  • Effective tools to guide teams, create strategies and meet targets
  • Ethics and compliance in the retail banking landscape
  • Understanding how the bank operates and the many different moving parts

 People and Team Management

  • Strategies and insights into management best practices to maximize bank performance
  • Staff development and team building to meet operational challenges
  • Leading, coaching and motivating productive teams
  • Recruiting, retaining and managing employees more effectively

 Business Development Planning – Bank Management

  • The business owner mindset and the importance of critical thinking in planning, managing and create opportunities to grow business.
  • Business strategy
  • Proactive planning and business development methodology
  • Market segmentation and the effect on your businesses bottom line