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PROFESSIONAL CONDUCT

The Canadian Securities Institute® (CSI) is the most experienced and trusted financial educator endorsed by regulatory authorities across Canada.

When investors choose to work with a Fellow of CSI (FCSI®), they can feel confident knowing these leaders are held to the highest standards of professionalism enforced through CSI's rigorous process.

Code of Ethics

All FCSI®s agree to abide by the FCSI® Code of Ethics, both when applying for the designation and when renewing it annually. Abiding by the Code means an FCSI® commits to maintaining the highest level of professionalism when dealing with the public.

CSI is committed to overseeing the ethical standards required of its Fellows. We monitor adherence to the FCSI® Code of Ethics through reviews, periodic audits of the Fellow's annual commitment and declaration requirements, handling public complaints and tracking news and regulatory reports.

Read the FCSI® Code of Ethics

Ethical Misconduct Process

Before filing a formal complaint with CSI, we strongly recommend trying to resolve the issue by speaking directly with the FCSI® in question.

Those who cannot come to a resolution should contact CSI at our special FCSI® complaints email address. Complaint submissions should include:

  • Details of the alleged Code of Ethics violation
  • Sufficient background information/documentation to support the allegation
  • Name and contact details of the complainant

CSI does not recommend sharing confidential financial information through email.

Allegations of violation of the FCSI® Code of Ethics are dealt with by the Designation Ethics Committee according to the CSI Ethical Misconduct Process. If the Committee determines a violation occurred, a disciplinary sanction is recommended. The FCSI® may accept the recommended sanction or request a hearing.

Disciplinary sanctions could include the following:

  • A written reprimand from CSI
  • Notifying the appropriate regulatory body for possible further investigation
  • Recording the violation in the FCSI®'s record
  • Requiring the FCSI® to complete a supplementary ethics or professional development course(s).
  • Requiring the FCSI® to complete additional industry contribution hours
  • Suspending the FCSI®'s licence and use of the FCSI® Certification Mark (for a specific period, indefinitely with conditions for reinstatement, or permanently)
  • Imposing other measures deemed appropriate by the Designation Ethics Committee
  • Publicizing the violation on the CSI website and/or elsewhere.

Auditing Process - Work Experience

FCSI® applicants must meet a 7-year work experience requirement prior to being granted the Fellow. CSI will assess all FCSI® applicants for compliance with the experience requirements.

  • A request for confirmation will be sent (by email or telephone) to the verifier provided by the applicant on his or her application form
  • A copy of the request will be sent to the applicant so they know they are being assessed
  • Contacts will be asked to provide confirmation within 30 days of the request
  • If the confirmation is not received, CSI will notify the applicant and a copy of the notification will also be sent to the work experience contact
  • If a response is not received within 30 days, the applicant and the contact will be contacted again

Misstated or fraudulent reporting of experience will be reported to the Designation Ethics Committee as a violation of the FCSI® Code of Ethics and will be considered according to the Ethical Misconduct Process.

Auditing Process - Industry Contribution

CSI will conduct periodic audits of FCSI®s upon renewal of their Fellow to assess compliance with industry contribution requirements. Designation holders must retain supporting documents to confirm completion of CE credits.

  • FCSI®s selected for audit purposes will be sent a letter of notification
  • They will be asked to submit documents to verify the industry contribution hours they have indicated on their renewal form
  • They will have 60 days to comply with the audit request

Failure to comply with the request may result in the FCSI® being declared “not in good standing.” This means they will no longer be able to use the FCSI® trademarks and will be removed from the FCSI® Directory.

Misstated or fraudulent reporting of industry contribution work will be reported to the Designation Ethics Committee as a violation of the FCSI® Code of Ethics and will be considered according to the Ethical Misconduct Process.