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All About Exams

Exam booking fees

Computer-based exams

Subsequent exam attempts

International exam booking (excluding the Caribbean)

Caribbean exam booking

Special exam centres

Express exams

Exam booking fees

Note: All fees are in Canadian funds and can be paid by money order, certified or corporate cheque, Visa, MasterCard or Amex. Fees are subject to change without notice.

There is no charge for your first attempt at a paper based exam within Canada, as long as it's at a regular exam center and you provide a minimum of 14 days notice before the date that you want to write the exam. (Please note that the date of the exam is not part of the 14 day notice period). Exam sessions are available on a first-come, first-served basis. Space is limited - so book early!

If you would like to write a computer-based exam, an additional $75 fee will be required.

You can book only one exam per exam session.

Computer-based exams

Currently, computer based exams are offered in Toronto and Montreal. There is an additional $75 charge for computer based exams. Exams currently available in computer-based format are the:

Using an intuitive and user-friendly format, you can answer multiple-choice exam questions electronically and receive unofficial results prior to leaving the exam room. Official results are available the next business day.

Features of the computer-based exam:
  • Built in "timer" allows you to monitor remaining exam time
  • Ability to change your answers as many times as you wish during the exam session
  • Ability to view the status of your exam at a glance (i.e. questions answered and saved, questions answered but not saved, unanswered questions)
  • Unofficial "pass" or "fail" results provided by the system at the end of the exam
  • Privacy Screen

Computer-based exams are available on a first-come, first-served basis. Space is limited so book early!

The system will generate a result for you at the end of your exam. This result is unofficial and does not include your actual score. Official scores will be available the next business day after completing your exam. At the end of your exam, you will receive one of the following messages:

Pass - Congratulations! You have passed the exam. Your official confirmation will be available within 1 business day. You can access this notification by logging into your student profile to receive feedback on this exam attempt.

Fail - Unfortunately, you were unsuccessful and will need to rewrite the exam. Your official notification will be available within 1 business day. You can access this notification by logging in to your student profile to receive feedback on this exam attempt.

Subsequent exam attempts

Students are permitted 3 attempts for each exam (with the exception of the AFP Certification Examination)

If you're required to book a subsequent paper based exam attempt at a regular exam centre within Canada there will be a fee of $250 plus tax. You must provide a minimum of 14 days notice before the date that you want to write the exam. (Please note that the date of the exam is not part of the 14 day notice period).

If you would like to write a computer-based exam, an additional fee of $75 will be required.

Exam sessions are available on a first-come, first-served basis. Space is limited - so book early!

You can book only one exam per exam session.

International exam booking (excluding the Caribbean)

Students who enrol in any CSI course are required to pay an international exam sitting fee.

Regular International Quarterly Exam Sessions:

CSI will run 4 regular international exam sessions per year. These will run quarterly and will be arranged towards the end of the following months March, June, September, and December.

  • First exam attempt: $100 CDN*
  • Subsequent exam attempts: $250 CDN*
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 day notice period) - the fees you paid are not refundable and are not transferable to your next session.

Students must apply by February 15 for the March quarterly session, May 15 for the June quarterly session, August 15 for the September quarterly session and November 10 for the December quarterly session. These quarterly international exam sessions will be arranged towards the end of month. You will be notified of the date, time and location.

Special International Exam Sessions:

Candidates can request to have a special international exam sitting. These will be arranged towards the end of any given month. The cost to arrange a special international exam session is:

  • First exam attempt: $350* CDN
  • Subsequent exam attempts: $350* for international fee + $250 rewrite fee = $600 CDN
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 day notice period) - the fees you paid are not refundable and are not transferable to your next session.

Students must provide 4 weeks notice in order to schedule their exams. You can book only one exam per exam session. Once your exam date has been confirmed you will be notified of the date, time and location.

*CSI reserves the right to increase the exam sitting fee depending on the accessibility, availability and other factors associated with the exam center.

Caribbean exam booking

Students who enrol in any CSI course are required to pay an international exam sitting fee.

Regular Caribbean Exam Sessions:

CSI will run 6 regular Caribbean exam sessions per year. These will run bi-monthly and will be arranged towards the end of the months of January, March, May, July, September and November.

  • First exam attempt: $100 CDN*
  • Subsequent exam attempts: $250 CDN*
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 date notice period) - the fees you paid are non refunable and are not transferable to your next session.

Students must apply with approximately 6 weeks' notice. These bi-monthly exam sessions will be arranged toweards the end of month. You will be notified of the date, time and location.

You can book only one exam per exam session. Once your exam date has been confirmed you will be notified of the date, time and location.

Special Caribbean Exam Sessions:

Candidates can request to write during the alternate months by arranging a special exam sitting. These will be arranged towards the end of the month. The cost to arrange a special Caribbean exam session is:

  • First exam attempt: $350* CDN
  • Subsequent exam attempts: $350* for international fee + $250 rewrite fee = $600 CDN
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 day notice period) - the fees you paid are not refundable and are not transferable to your next session.

Students must provide 6 weeks' notice in order to schedule their exams. You can book only one exam per exam session. Once your exam date has been confirmed you will be notified of the date, time and location.

*CSI reserves the right to increase the exam sitting fee depending on the accessibility, availability and other factors associated with the exam center.

Special exam centres

Candidates who live within 200 km of a regular exam center:

If this is your first attempt at the exam and you would like to write it in a special exam center or on an alternate date at a regular exam center there will be a charge of $250. Regular exam centers can be found here. Once you have booked or requested your exam, you will be contacted by an Exam Administrator for payment.

  • First exam attempt: $250 CDN
  • Subsequent exam attempts: $250 for special center fee + $250 rewrite fee = $500 CDN
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 day notice period) - the fees you paid are not refundable and are not transferable to your next session. You can book only one exam per exam session.

Candidates who live more than 200 km of a regular exam center:

If this is your first attempt at the exam and you live more than 200 km from a regular exam center Regular exam centers can be found here and would like to write your exam in a special exam center, there will be a fee of $50. Once you have booked or requested your exam, you will be contacted by an Exam Administrator for payment.

  • First exam attempt: $50 CDN
  • Subsequent exam attempts: $250 CDN
  • Late cancellation of an exam session (we require 14 days notice to cancel an exam session without penalty - the exam date is not included as part of the 14 day notice period) - the fees you paid are not refundable and are not transferable to your next session. You can book only one exam per exam session.

Please note: to determine whether the student qualifies for a special exam sitting, it is CSI's discretion.

Express exams

In most cases, CSI's express exam booking service allows you to write your exam within 14 days of booking. Express exam bookings are available for an additional fee of $150. Exams booked through the regular and express service are available only on the dates and times that appear on the regular exam centers list. All express exam bookings are subject to availability and confirmation by CSI's exam department.

Express exam booking fees are non-refundable and non-transferable.

How to book an express exam

Once your exam is booked you will receive an email Exam Booking confirmation letter, the same confirmation letter can be found under “My Messages” when you log into your student profile. If you do not receive an email exam confirmation letter within 20 minutes of booking your exam please check to ensure your booking was successful.

If you cancel your exam you will also receive an email Exam Cancellation notification, the same notification letter can be found under “My Messages” when you log into your student profile. If you do not receive an email notification within 20 minutes of cancelling your exam please check to ensure your exam was cancelled successfully.

How to book your exam at a regular exam center (within Canada)

  • Log into your student profile by using your Student Login ID and your Password.
  • Select "Book Exam" for the course exam you wish to write.
  • Select "Book Exam" again for the course exam you wish to write – a message will appear asking you to verify that you have checked for any course updates before proceeding. If yes then proceed by selecting "OK".
  • If your course exam is offered as a computer base exam you have the option to select a computer base exam however please note computer base testing is only available in Toronto and Montreal and there is also an additional cost. Select yes or no and hit continue.
  • Select the month, country, province and siting you wish to write in – hit continue.
  • A list of available exam dates and times will appear – select one – hit continue.
  • Before continuing please ensure the information is correct and that you are familiar with the Exam Policies - if yes hit continue.
  • If payment is required you will now be prompted to pay, please follow payment process
  • If no payment is required – hit continue.
  • You will have to confirm that you have read CSI's Policies and Guidelines including Refund Policy and Privacy Policy – if yes select "I Agree" and then place your order.
  • Confirm the details of your booking to ensure they are correct. If yes select Done.
  • You will receive an email confirmation of your exam booking, the same confirmation can be found in your message center. If you do not receive an email confirmation within 20 minutes of your exam booking please contact CSI.
  • You can book only one exam per exam session.

How to book an International and Caribbean Exam

Log into your student profile by using your Student Login ID and your Password and follow these instructions:

  • Select "Book Exam" for the course exam you wish to write
  • Select "Book Exam" again for the course exam you wish to write – a message will appear asking you to verify that you have checked for any course updates before proceeding. If yes then proceed by selecting "OK"
  • If your course exam is offered as a computer base exam you have the option to select a computer base exam however please note computer base testing is only available in Toronto and Montreal (Canada). For international exams please select "No" and hit continue

If an exam session has already been arranged for the month and country you wish to write in follow these steps:

  • Select the month you wish to write, country, province (if applicable) and city - hit continue
  • Select the exam session by clicking in the circle under the "Status" hit continue
  • Before continuing please ensure the information is correct and that you are familiar with the Exam Policies - if yes hit continue
  • You will now be prompted for payment, please follow payment process
  • You will have to confirm that you have read CSI's Policies and Guidelines including Refund Policy and Privacy Policy – if yes select "I Agree" and then place your order
  • Confirm the details of your booking to ensure they are correct. If yes select Done.
  • You will receive an email confirmation of your exam booking, the same confirmation can be found in your message center. If you do not receive an email confirmation within 20 minutes of your exam booking please contact CSI.
  • You can book only one exam per exam session.

If an exam session has not already been arranged for the month and county you wish to write in follow these steps:

  • Select Book My Exam (you will see a list of the courses you are enrolled in).
  • Select "Book a sitting in an alternate city" and hit continue.
  • Select what country you wish to write your exam in.
  • Select if you wish to write at a Regular International exam session or a Special International session (please refer to Exam Fees tab for costs).
  • Input the Province/State (if applicable), City and Daytime Phone number – hit continue.
  • Before continuing please ensure the information is correct and ensure you are familiar with the Exam Policies - if yes hit continue.
  • You will now be prompted for payment, please follow payment process.
  • You will have to confirm that you have read CSI's Policies and Guidelines including Refund Policy and Privacy Policy – if yes select "I Agree" and then place your order.
  • Confirm the details of your booking to ensure they are correct. If yes select Done.
  • You will be contacted by CSI once your exam date, time and location have been confirmed.
  • You can book only one exam per exam session.

How to book a special exam centre (within Canada)

If you live within 200 km from a regular exam center and you still wish to arrange an exam in a special exam center please follow the instructions below. Please note the cost to arrange a special exam center is $250.

If you live more than 200 km from a regular exam center you can arrange to write your exam at a special exam centre for a fee of $50. Please follow the instructions below.

Students must provide 4 weeks notice to schedule their exams. Special Exam Centers are arranged towards the end of any given month. You can book only one exam per exam session.

Option 1
  • Log into your student profile by using your Student Login ID and your Password
  • Select "Book Exam" for the course exam you wish to write
  • Select "Book Exam" again for the course exam you wish to write – a message will appear asking you to verify that you have checked for any course updates before proceeding. If yes then proceed by selecting "OK"
  • Select "Book a sitting in an alternate city"
  • Select Canada under "Choose a country"
  • You will be asked if you live within 200 km of a regular exam center

If you select yes please proceed with the following:

  • Select month, province, city and provide daytime phone number - hit continue
  • Before continuing please ensure the information is correct and ensure you are familiar with the Exam Policies - if yes hit continue
  • You will now be prompted for payment, please follow payment process
  • You will have to confirm that you have read CSI's Policies and Guidelines including Refund Policy and Privacy Policy - if yes, select "I Agree" and then place your order
  • Confirm the details of your booking to ensure they are correct. If yes, select Done.
  • You will be contact by CSI once your exam date, time and location have been confirmed.

If you select no please proceed with the following:

  • Select month, province, city and provide daytime phone number - hit continue
  • Before continuing please ensure the information is correct and ensure you are familiar with the Exam Policies - if yes hit continue
  • You will now be prompted for payment, please follow payment process
  • You will have to confirm that you have read CSI's Policies and Guidelines including Refund Policy and Privacy Policy - if yes, select "I Agree" and then place your order
  • Confirm the details of your booking to ensure they are correct. If yes, select Done
  • You will be contact by CSI once your exam date, time and location have been confirmed
Option 2

Email your request to exam_scheduling@csi.ca. Please provide the following information:

  • Student ID number
  • Course and exam you wish to write (e.g. CSC Exam 2)
  • The month you would like to write in
  • The country, province & city you would like to write in
  • Your contact information
  • A Customer Process Administrator will contact you for applicable fees.

How to book an express exam

To book an exam using the express exam booking service, please send an email to
express-exam@csi.ca and be sure to include the following information:

  • your student number
  • your name
  • daytime phone number
  • the course, city, date and time that you would like to write your exam

Cancelling your exam

Students can cancel their exam without penalty if they provide 14 days notice (the date of the exam is not included in the 14 day notice period).

How to cancel your exam:

  • Login using your e-mail address or student id and password
  • Select Cancel/Reschedule your exam
  • Select the course & exam and select cancel. Click continue
  • The next page will verify the exam, date & time you wish to cancel – if correct, click continue. If incorrect, click previous page and reselect
  • If you are providing sufficient notice, you should not see a charge for the cancellation. You’ll need to select that you have read and agree to CSI’s Policies & Guidelines. You can the confirm and place your order

If you are unable to cancel your exam online you can send an email to exam_scheduling@csi.ca. Please note as long as your email is dated and received with sufficient notice you will not incur a penalty.

If you are cancelling (and not able to provide the required 14 days' notice) your exam or could not attend your exam because of medical reasons we ask that you provide supporting medical documentation no later than 30 days after your scheduled exam session. By submitting this documentation we will waive either your late cancelation or no show exam fees.

In the case of medical circumstance request you must provide:

  • A medical document signed by a registered medical professional
  • The medical professional must be qualified to diagnose the illness or the injury being claimed
  • The documentation must be dated and must state date of illness or injury.

When purchasing a course extension this does not automatically cancel any exams you may have already scheduled for this course. If you do not wish to write your exam you must still abide by the exam cancellation policies and provide sufficient notice

Rescheduling your exam

Students can reschedule their exam without penalty if they provide 14 days notice (the date of the exam is not included in the 14 day notice period).

How to reschedule your exam:

  • Login using your e-mail address or student id and password
  • Select Cancel/Reschedule your exam
  • Select the course & exam you wish to reschedule and select Cancel & Rebook. Click continue
  • The next page will verify the exam, date & time you wish to cancel – if correct click continue. If incorrect, click previous page and reselect
  • Please follow one of the appropriate processes above to complete the booking.

Learning disability/special needs

If you have a documented disability or medical condition which impedes your ability to write an exam, special arrangements can be made for you. We attempt to balance your special needs with our responsibility to measure your proficiency in course content when we determine the appropriate accommodation for you. Please make your request as soon as possible after you enrol to give us enough time to arrange your accommodation. You will need to have official documentation from a licensed medical professional supporting proof of your disability or medical condition.

For more information, please refer to the accessibility section on our website.

What identification do you need to write your exam?

To confirm your identity, a CSI exam candidate must have a valid, signed, government-issued photo ID such as a driver's license or passport. (a photo or electronic copy of your valid ID is not acceptable)

Please check the expiry date on your ID to ensure it is valid.

If you do not have valid ID, you will not be permitted to write your exam. You will have to contact CSI to make alternate arrangements for your exam. A late cancellation fee will apply.

What can you bring to the exam?

Please bring the following items to your exam:

  • Valid government photo ID with signature (i.e., passport, driver's license (a photo or electronic copy of your valid ID is not acceptable))
  • Pencil
  • Calculator (Blackberry, IPhone and/or other similar devices are not acceptable calculators)
    -Brush up on your financial math concepts by purchasing our Financial Investment Calculations Toolkit

You are not permitted to bring food or beverages to the exam (including water).

To ensure the integrity of the examination process washroom breaks will not be permitted once an examination has begun, unless special circumstances warranting an exception are established by the student subject to the criteria set out below.

To establish special circumstances warranting an exception the student needs to ensure the following requirements are met:

  • CSI is notified at least 1 week before your schedule exam date
  • You must provide a document signed by a registered medical professional confirming the special circumstances exist and warrant an exception be granted.

You should also be aware that if you are granted permission to take washroom breaks once the exam has begun, additional time will not be given to complete the examination.

Pilot questions

To continuously improve the examinations offered to students, CSI may test a small number of pilot questions on each examination. The questions may be included on future examinations. The time allotted for the examination takes these pilot questions into consideration. Please note that the calculation of your final mark does not include the pilot questions.

Viewing your exam results

For multiple-choice exams, excluding AFP Exam 1, results are posted to your student profile within 15 business days of the date in which you wrote your exam. For all other exams, including AFP Exam 1, results can take up to 30 business days to be posted.

To view your results:

  • Login using your e-mail address or student id and password
  • Your final mark will appear on the first screen
  • To view specific exam marks, click on the course

To print your results:

  • Login using your e-mail address or student id and password
  • Select "Notice Access Center" - you can print your Notice of Course Completion, Notice of Exam Attempt and your Student Performance Record to get permanent records of your accomplishments

LLQP Insurance Course, Accident and Sickness Insurance Course or Insurance Ethics and Professional Practice Module

We will update CIPR, showing your eligibility to challenge the provincial exam the next business day after you have successfully completed all required modules.

Exam/CSI Capstone Course for CFPฎ Certification – Financial Plan – Draft/ Final Plan Remarks

All CSI students who have attempted a proctored exam or submitted a CSI Capstone FPSC Draft/Final Plan are eligible to request an exam remark. The request for a remark must be received by CSI within four weeks of the grade being posted on the CSI Student Profile.

Please read the information below before submitting your request for remark.

Multiple Choice Exams

All multiple choice exams are scored by a scanner and are not marked by hand. If you would like your exam answer sheet scanned one more time you may request a remark. You should be aware that any errors such as erasing lightly, marking lightly, not shading the entire circle etc. have already been reviewed before the mark is released. CSI would like to reassure you that a scanned exam is error free, however if you’d still like to go ahead and have your exam re-marked, we’ll be happy to do so; a fee will apply.

Written Exams

Examinations submitted for re-marking will be marked using the same criteria used during the original marking. Examinations undergo a thorough process where one marker (at times, two markers) independently marks each examination; as a result, each examination result has been carefully determined and therefore a re-mark is unlikely to produce a different mark. However, if you’d still like to go ahead and have your exam re-marked, we’ll be happy to do so; a fee will apply.

CSI Capstone Course for CFP® Certification – Financial Plan - Draft or Final Plan

Your Draft and/or Final Financial Plans are also eligible for re-marking. Plans submitted for re-marking will be marked using the same criteria used during the original marking. Plans undergo a thorough process where one marker (at times, 2 markers) independently marks each plan; as a result, each plan result has been carefully determined and therefore a re-mark is unlikely to produce a different mark. However, if you’d still like to go ahead and have your plan re-marked, we’ll be happy to do so; a fee will apply.

Note: Students will not receive a revised Candidate Performance Sheet or additional feedback with their re-mark.

Please complete and submit the re-marking form.

Reading your Student Performance Record

AFP writers, please refer to AFP Candidate Guidelines.

Students will be able to view and print a Student Performance Record for all scanned multiple choice exams. This performance record will show you how you performed in each domain.

How to read your performance sheet:

You will need to refer to the Course Details to determine the number of questions on the exam as well as the percentage of questions that apply to each domain.

For example, if your exam has 100 questions and approximately 10% of the exam is based on Ethics, this means that approximately 10 questions will be asked on this topic. When you receive your Student Performance Record, it will indicate how well you performed on this topic. If your performance record indicates that you only received 30% on this topic, it means that you correctly answered 3 out of 10 questions.

Your overall exam mark is not based on an average of the percentage marks received for each domain. To determine how your overall mark was calculated, you will need to identify the number of correct answers you received for each domain.

Writing your exam on Saturday in Toronto

If you are scheduled to write your exam on a Saturday in Toronto, the following information is required:

Your exam will be held at:

CSI
200 Wellington Street West
15th Floor
Toronto, ON

Due to building regulations, please follow these procedures when you appear for your exam:

  1. The Wellington Street entrance is closed on weekends. You must enter the building from the north side of the building (you will see the security guard desk through the doors).
  2. Press the red buzzer and the security guard will open the door to obtain entry into the building.
  3. You must provide the security guard with your name - he will verify that your name is on the list.
  4. You may then proceed to the classroom which is located on the 15th floor.

If you have any questions or concerns, please contact us at 1-866-866-2601.

Computer-based Exam Schedule | Computer-Based Exam Rules and Regulations  | Computer-Based Exams: Frequently Asked Questions 

CSI now offers more computer-based exam testing spaces in the Toronto exam center and in Montreal.

The exams currently available in computer-based format are:

  • Wealth Management Essentials Course (WME) - Exam 1
  • Advanced Investment Strategies (AIS)
  • Branch Compliance Officer's Course (BCO)
  • Branch Managers Course (BMC)
  • Canadian Insurance Course (CIC)
  • Canadian Securities Course (CSC) - Exam 1 and 2
  • Chief Compliance Officers Qualifying Examination (CCO)
  • Conduct and Practices Handbook Course (CPH)
  • Derivatives Fundamentals Course (DFC)
  • Derivatives Fundamentals and Options Licensing Course (DFOL)
  • Financial Planning I (FPI)
  • Financial Planning II (FPII)
  • Futures Licensing Course (FLC)
  • Investment Funds in Canada (IFC)
  • Investment Management Techniques (IMT) – Exam 1
  • Options Licensing Course (OLC)
  • Partners, Directors and Senior Officers Course (PDO)
  • Portfolio Management Techniques (PMT)
  • Trader Training Course (TTC)

Please note the above computer-based exams are now available in both English and French.

Using an intuitive and user-friendly format, you can answer multiple-choice exam questions electronically and receive unofficial pass or fail results upon completion of the exam. Official results are available within 1 business day of writing the exam.

Features of the computer-based exam:

  • Built in "timer" allows you to monitor remaining exam time
  • Ability to change your answers as many times as you wish during the exam session
  • Ability to view the status of your exam at a glance (i.e. questions answered and saved, questions answered but not saved, unanswered questions)
  • Unofficial "pass" or "fail" results provided by the system at the end of the exam
  • Privacy Screen

You can now familiarize yourself with the user interface by taking a sample online exam. It is also recommended you do this prior to attending the exam as you will not be able to practice using the interface on your exam date.

Computer-based exams are available on a first-come, first-served basis. Space is limited so book early!

How to Register

Click here to use our online exam booking service or complete and mail or fax an exam application form to the Toronto CSI office.

Exam Centre

The computer-based exams are offered at CSI's Toronto Exam Room, located at 200 Wellington Street West, 15th Floor and in CSI's Montreal Exam Room, located at 625 Ren้-L้vesque Blvd West, Suite 400.

Computer-based Exam Schedule

Location Dates Time
Toronto Monday, Wednesday & Fridays 9:00 AM
2:00 PM
Tuesdays & Thursdays 9:00 AM
2:00 PM
6:00 PM
Last Saturday of each month 9:00 AM
2:00 PM
Montreal Mondays, Tuesdays and Wednesdays 9:15 AM
1:30 PM
7:00 PM

Computer-Based Exam Rules and Regulations

Valid photo ID must be presented to the invigilator to gain access to the exam room.

No food or beverages will be allowed in the exam room.

You should bring a pen/pencil for rough calculations. Scrap paper will be provided but must be returned to the invigilator at the end of the exam.

You should bring a calculator and make sure it is non-programmable and non-printing. Please note that the calculator function on the computer will not be enabled.

The system will generate a result for you at the end of your exam. This result is unofficial and does not include your actual score. Official scores will be available the next business day after completing your exam. At the end of your exam, you will receive one of the following messages:

  • Pass - Congratulations! You have passed the exam. Your official confirmation will be available within 1 business day. You can access this notification by logging into your student profile to receive feedback on this exam attempt.
  • Fail - Unfortunately, you were unsuccessful and will need to rewrite the exam. Your official notification will be available within 1 business day. You can access this notification by logging in to your student profile to receive feedback on this exam attempt.

As with paper-based exams, you will be required to complete a non-disclosure agreement before you begin your computer-based exam. This agreement will require you to confirm that you understand the policies relating to uncontrollable exam interruptions (see FAQs below for details).

All other exam policies are the same as those for paper-based exams. Please click to view CSI’s exam booking policies.

Computer-Based Exams: Frequently Asked Questions

1. Will there be a lesson on how to use the computer-based exam at the beginning of the exam?

No. It is strongly recommended you familiarize yourself with the computer-based exam interface with our online demo prior to arriving to the exam centre. You will not have an opportunity to do so once you enter the exam centre.

2. Will I be given scrap paper at the exam sitting?

Yes, scrap paper will be provided. All scrap paper must be returned to the invigilator at the end of the exam sitting. No one will be allowed to leave until scrap paper has been turned in.

3. Do I have to use an external mouse?

If you are more comfortable with the laptop mouse please notify the invigilator when you appear for your exam so that they can remove the external mouse.

4. Can I use a calculator?

Yes, you can use a calculator for the exam provided that it is non-programmable and non-printing. This is the same policy that applies to paper-based exams. Please note that the calculator function on the computer will not be enabled.

5. Do the questions appear all in one page and are viewed by scrolling, or do they appear on the screen one at a time?

The questions appear on the screen one at a time. In a few instances, scrolling may be required to view the contents of a long individual question or case scenario information.

6. Are the questions all of the same type?

All the questions are in multiple-choice format. However, some questions are stand-alone while others relate to a case scenario. In case scenario questions you will be requested to answer more than one question based on the information presented in the scenario.

7. What happens if I forget the information given in the case scenario?

The case scenario information will be repeated for each question of a case, so it will always be there for you to see.

8. How do I use the "flag" feature?

If you are unsure about the answer to a question, you can flag it so that you can easily return to it later. The flagged questions may be viewed later through the status map for the exam.

9. If I change my mind can I go back and change my answer?

You can change the answer you select at any time and as many times as you want. However, once you have attempted to answer a question you cannot leave it blank.

10. How do I time my exam?

There is a timer in the exam that will indicate the amount of time remaining. The timer starts with the first question of your exam.

11. If I decide to stop writing my computer-based exam and do not submit it, will I be allowed to switch to a paper-based exam?

Once you begin to write the computer-based exam, your decision is final. You will not be allowed to switch to a paper-based exam after you have started your computer-based exam.

12. If my unofficial mark is a fail when can I book to rewrite the exam? Do I need to wait for my official results or can I rewrite right away?

You need to wait for your official results to be posted before you can register for another exam. The normal exam booking policy applies. CSI requires 14 days notice to book any exam. If you are not absolutely sure that you will be available to write on that day please give yourself extra time. Exam bookings cancelled with less than 14 days notice are non-refundable.

13. How long will it take to get my official results?

Your official results will be available within 1 business day, including a detailed feedback form.

14. Where can I write the computer-based exam?

The computer-based exams are offered at CSI's Toronto exam room, located at 200 Wellington Street West, 15th Floor; these exams run on computer laptops, and each laptop is equipped with an external (plug-in) mouse for ease of operation.

15. I have special needs. Can I still attempt the computer-based exam?

CSI makes every attempt to accommodate students with special needs. Each case is analysed on an individual basis.

16. What happens if there is an interruption during my exam sitting as a result of a power failure or computer malfunction?

CSI staff will make every effort to solve the problem as quickly as possible. The invigilator will keep track of missing time and it will be added to the end of your exam. If the exam cannot be resumed within 30 minutes, the sitting will be cancelled. All students will need to rebook for a future exam sitting. There will be no charge and CSI will try to accommodate requests as quickly as possible.

17. If the exam is interrupted temporarily, will I have to start at the beginning again?

The computer-based exam interface allows you to save your answers as soon as they are entered. It is strongly recommended that you hit save after answering each question so that all entries made prior to the interruption will be recorded. When you resume your exam, you will be able to continue from the point at which you left off. Familiarize yourself with the computer-based exam testing interface by reviewing the online demo prior to attending your exam.

During the interruption to the exam, you must remain seated quietly at your workstation. No talking or studying will be allowed.

18. What happens if the interruption lasts for more than 30 minutes or it is clear that no immediate reconnection is possible?

In this case, the exam sitting will be cancelled. All students will need to book another time to write the exam. There will be no charge for rebooking and CSI will try to accommodate requests as quickly as possible.

19. If I have to rebook my exam sitting as a result of an interruption, will I be given the same exam?

No, you will not be given the same exam. When you rebook your exam, you will be given another version of the exam to write.

20. What happens if the exam is disrupted by a fire alarm or other problem requiring a halt to the exam?

If it is not necessary to evacuate the room but the exam must be halted temporarily (less than 30 minutes), the invigilator will keep track of the time missed and add this time on to the end of the exam. You will not be penalized for any disruption to your exam. Should you feel that the disruption is too severe, after a minimum of 10 minutes has elapsed, you will be given the option of rebooking your exam sitting at no charge. This decision must be made and communicated to the invigilator before the sitting resumes.

During the interruption to the exam, you must remain seated quietly at your workstation. No talking or studying will be allowed.

If it is necessary for the exam room to be evacuated, the sitting will be cancelled and all students will have to rebook their exams. This policy applies to all exam sittings, both computer- and paper-based. There will be no charge for the rebooking and CSI will make every effort to accommodate all requests as quickly as possible.

21. What happens if I am late for the exam sitting?

Students are required to arrive for exams 15 minutes prior to the official start time. This will give time to ensure that everyone gets logged on to the system prior to the start time. Students arriving after the beginning of the exam will be required to rebook and pay the regular exam booking fee.

22. When will computer-based exams be available for other courses?

Availability of computer-base exams for other courses is currently being assessed.

Download the exam application form