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At CSI, the well-being of our valued learners and staff is our highest priority. Learn more about our response to COVID-19 and changes to our exam delivery format.

Course Completion Requirements

 What Do I Need To Do To Complete The Course?

Most CSI courses require a grade of 60% to pass, a few exceptions do apply. Please refer to your course page for more information.


The final grades for in-class seminars and courses may be fully or partly based on participation. Participation may include attendance, online work and/or assignments. Assignments are considered optional and do not count towards your final grade.


 Will I Be Notified About Course Content Changes and Updates?

CSI courses are regularly updated, even while you are enrolled in the course. Generally these changes do not affect the exam questions. If new content affects the exam, dates will be posted as to when the changes come into effect in My CSI as well as in your online course. If you do not wish to be tested on the new content, you must write your exam(s) before the posted date. Please remember to log in to My CSI regularly throughout your course enrolment to check for any updates that may impact your exam.

 What Happens If There Are Major Course Changes?

Sometimes a major regulatory change or re-evaluation of proficiency standards results in changes to the content, exams or assessment. If this happens, you will be notified at least three months prior to the effective date of the changes. You will have an opportunity to book your exam and complete the course before the new course materials and changes come into effect.

Here are some additional possibilities that may occur:
If You Are… Then We Will…

unable to complete your courses before the exam changes become mandatory

automatically transfer you into the new version of the course

in your first month of enrolment when the changes occur

provide at no cost, replacement learning resources (textbooks and/or online learning tools) based on your original purchase

working through an extension period purchased for a course that has been updated

provide you with access to the online version of the course or an electronic version of the new textbook

in the first year of your enrolment and you have purchased a CSI provided learning aid for a course that has changed

provide you with access to the most current version of that same product at no additional cost

enrolled in a seminar

allow you to transfer into the new version of the seminar at no additional cost

 How Long Will I Have Access to my Online Course?

Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first).  CSI recommends that you save a copy of your online materials prior to course completion.

Note: Online access to your course cannot be re-activated after your course has been moved to completion / expiry whichever comes first.

 How Many Times Can I Attempt To Write The Exam?

For most CSI courses, you may attempt an exam a maximum of three times during your course enrolment period, including any extensions you may have purchased. A few exceptions do exist; please visit your course detail page for more information.

If you have completed a course in the past and would like to take the course again, you can re-enrol in the course at any time.

However, if you’re enrolled in one of these courses and have attempted and failed an exam three times during your course enrolment, your enrolment will be terminated and you will need to re-enrol in the same course. You are eligible to re-enrol in the course six months from your last exam attempt.

You are eligible to enrol in any other CSI course for which you qualify while you are waiting for this period to expire.

Note: If your course is not listed here, you may re-enrol at any time.

 When does my course expire?

Please log on to My CSI to check your course expiry date. Your course enrollment period could vary based on the course you are registered in. Once you are enrolled in a course, you can verify your enrollment and expiry dates by logging in to your student profile. All courses with a proctored exam will have a maximum 1 year enrolment period. Access to your online materials will close 2 weeks after successful course completion or course expiry (whichever comes first).

  • Most online courses (such as CE Courses, courses part of the Certificate in Small Business Banking Program, MTI, IATP, or IRTP) attached to a program or standalone will have a 6 month enrolment period. An online course requires the completion of an online test/assessment and is not proctored.

 Why Do You Use Pilot Questions On Some Exams?

We often test a small number of pilot questions during every exam in order to improve the quality of examinations. These questions are based on course material and may be used in future examinations. Although the time allocated to complete each exam takes into account the completion of pilot questions, calculation of your final mark does not include marks for the pilot questions.