Is there a fee to book an exam?
If you enrolled in a course that has a one-year enrolment period, there is no charge for your first attempt at an exam as long as you provide a minimum of 14 days notice before the date that you want to write your exam. (If your course has two exams, there is no charge for your first attempt at each exam as long as a minimum of 14 days notice is provided.) An exam sitting fee will be charged for each subsequent exam attempt. Click here to book an exam.
If you are enrolled in any of the following course packages or PFPC Accelerated, there is no charge for your first attempt at an exam(s) within your enrolment period:
For the above packages, you will be required to pay an exam sitting fee for each subsequent exam attempt. Click here to book an exam.
Can I book a last-minute exam?
You can book an exam without providing at least 14 days notice by using our Express Exam Booking Service. To use this service, you will be required to pay an express exam booking fee in addition to any exam booking fees.
If you want to book an exam using the express exam booking service, you should:
Exams booked through the regular and express service are available only on the days and times that appear on the exam centres list. Click here to view the exam centres list.
All express exam bookings are subject to availability and confirmation by CSI's exam department.
Are there additional fees to write an exam outside of Canada?
If you are enrolled in any CSI course you will be required to pay a international exam sitting fee, in addition to any exam booking fess, for each exam attempt at an exam centre located outside of Canada. This fee is necessary to accommodate the increased costs associated with holding exams in international locations.
Please note that this fee is variable depending on accessibility,
availability and other factors associated with the exam centre.
After you book your exam you will receive a confirmation of
the date, time and location of your exam and your international
exam sitting fee.
Can I Reschedule Or Cancel My Exam Booking?
You may cancel or change an existing exam sitting date and get a full refund without penalty if you notify us 14 days before your scheduled exam sitting.
You have several options for canceling or changing an existing exam sitting date:
You may also fax or mail your request to us.
Please note that a minimum of 14 days notice, not including the date of your exam, must be provided in order to cancel an exam. We charge an administrative fee, even if its your first exam attempt, if sufficient notice is not provided.
If CSI cancels a scheduled exam sitting, we will do our best to accommodate you at the next available sitting, at no charge to you.
For most CSI courses, you may attempt an exam a maximum of three times during your course enrolment period, including any extensions you may have purchased. A few exceptions (eg the AFP) do exist; please visit your course detail page for more information.
If you have completed a course in the past and would like to take the course again, you can re-enrol in the course at any time.
However, if you’re enrolled in one of these courses and have attempted and failed the maximum number of alotted attempts during your course enrolment, your enrolment will be terminated and you will need to re-enrol in the same course. You are eligible to re-enrol in the course six months from your last exam attempt.
You are eligible to enrol in any other CSI course for which you qualify while you are waiting for this period to expire
Can I request a re-mark of my examination?
We are extremely careful during the marking process. In fact, all failed multiple-choice exams are automatically reprocessed before exam results are released. However, if you want to have your exam answer sheet re-scanned an additional time, you may request a re-evaluation. A fee will apply.
You also have the opportunity to request a re-evaluation of any short-answer or case exam. The exam will be sent to a different marker for re-marking. A fee will apply.
If you failed your exam and want to request an exam re-evaluation, please send an Exam Re-evaluation Request Form within four weeks of the notification of your failure to CSI Customer Support. Click to download an Exam Re-evaluation Request Form. Please note that exam re-evaluations cannot be requested by phone.
You can also request an exam re-evaluation by sending a written request within four weeks of the notification of your failure to CSI Customer Support:
Are computer-based exams available for my course?
Computer-based exams are available in the Toronto exam centre and Montreal exam centre for:
Click for a computer-based exam:
Are pilot or "test" questions included on CSI exams?
To continuously improve the quality of our exams, we test a small number of pilot questions during each examination. (These questions may be included on future examinations.) The time allocated for the examination takes these pilot questions into consideration. In addition, the calculation of your final mark does not include the pilot questions.