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Course Bundle Option and Voucher Policies

 Who can purchase the Course Bundle Option?

Anyone can purchase CSI's Course Bundle Option. However, certain pre-requisites or requirements may exist prior to enroling in a course (or challenging an exam) that comprises your selected Program. Please review the Course Bundle Option that interests you and familiarize yourself with the pre-requisites or requirements of the included courses prior to your purchase.

 Will I be required to make additional payments after purchasing the Course Bundle Option?

The purchase price of the Course Bundle Option provides you with one voucher for each course in your program. The voucher enables you to enrol in the courses that comprise your program and receive hard copy course textbooks (where applicable). The Course Bundle Option purchase price includes a full enrolment period and exam attempt for each component course but does not include additional fees such as exam rewrites or extensions should you require them.

 How long is the Course Bundle Option valid for?

Upon your purchase of the Course Bundle Option, you will have 2 years to enrol in the individual courses that comprise the Program. To enrol in the courses you will redeem a voucher, which CSI provides upon purchase.

Courses that are not redeemed within the validity period of the voucher will automatically be activated on the day of program expiry.  Enrollees will then have one year (per course) within which to complete the activated course. 

 What is the enrolment period for each course within the Program?

Upon purchase of the Course Bundle Option, CSI provides one voucher for each course in your Program. To enrol in a course you will redeem a voucher. You will have the full course enrolment period from the date of your voucher redemption to complete the course requirements. To check the enrolment period of the specific courses that comprise your Program please log in to My CSI.

 Can I purchase a French language based Course Bundle Option?

At this time, the Course Bundle Option and associated courses can only be purchased in English.

 What are the accepted payment methods for the Course Bundle Option?

You may purchase the Course Bundle Option by Visa, Master Card or by American Express. A purchase made with a credit card provides you with immediate receipts and access to enrol in the courses that comprise your program.

You may also purchase the Course Bundle Option with a Certified Cheque or Money Order. If you select this payment method, you will be able to enrol in the courses that comprise your program after your Certified Cheque or Money Order is received and processed by CSI.

 What are the Course Bundle Option Refund Policies?

Regular CSI Policies apply for the Course Bundle Option. If you request a refund within the first 14 days of Program purchase, CSI will retain $175 (and associated taxes) and then refund the remainder of the purchase amount.

Courses in the program, that are not redeemed within the validity period of the voucher will not be eligible for a refund beyond the initial 14 day period. 

Note: No refunds will apply to fully online voucher programs.

What are my options if I no longer need to take one (or more) courses in the program?

Because CSI does not offer refunds after the initial 14 day period, it is important that you consider which program option best meets your educational requirements and your career goals prior to enrolling.  If you no longer require a course within the program, CSI is unable to offer a refund.

 Can I redeem a voucher multiple times towards the same course?

CSI provides one voucher for each course in your Program. You can only redeem a voucher towards the same course one time. Once enrolled in a course, standard CSI policies apply for enrolment periods, extensions, exams, wait periods etc. For more information on CSI policies, click here.

 Is the Course Bundle Option transferable?

The Course Bundle Option is not transferable and can only be completed by the purchaser.

 Is the voucher associated with my Course Bundle Option transferable?

Upon purchase of the Course Bundle Option, CSI provides the purchaser one voucher for each course in your Program. To enrol in a course you will redeem the voucher. Only the purchaser of the Course Bundle Option can redeem a voucher and complete the course.

 Is it possible to purchase multiple Course Bundle Options?

You may only purchase one Course Bundle Option at a time. This policy ensures that you provide yourself with the necessary time and focus required to fulfill the requirements of the individual courses that comprise your Program. Once you have completed all Program requirements, you may purchase another Course Bundle Option.

 Can I redeem a voucher towards a course once my Course Bundle Option validity period expires?

You must redeem all courses before the expiry date. Once enrolled in the course, standard CSI policies apply for enrolment periods, extensions, exams, wait periods etc. For more information on CSI policies, click here.

 If CSI stops offering a course that comprises my Course Bundle Option Purchase will I be reimbursed?

In the unlikely event that a course that comprises your Course Bundle Option is decommissioned, CSI will offer students the opportunity to either complete the course within a given time frame or, if a substitute course is available, a transfer to the new course. Transfer fees will not apply.

 Will I receive a sales receipt after purchasing the Course Bundle Option?

A sales receipt is available upon purchase of the Course Bundle Option. A sales receipt is also available for voucher redemptions you make towards a course enrolment within your Program. To view, download or print your sales receipt please log in to "My CSI".

 Will I receive a tax receipt after purchasing the Course Bundle Option?

A tax receipt is not available for the Course Bundle Option purchase. However, tax receipts are available for voucher redemptions you make towards a course enrolment within your Program. Tax receipts are made available in the month of February following the year of purchase.

 Does successful completion of the courses comprising a Course Bundle Option provide me with a Designation or Certificate?

The Course Bundle Option is designed to help you get closer to achieving the designation and/or certificate you desire. The Course Bundle Option provides multiple foundational courses that are required in achieving the designation or certificate of your choice. However, not all Course Bundle Options result in a designation or certificate. Please review the Course Bundle Option you are interested in prior to purchasing.