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At CSI, the well-being of our valued learners and staff is our highest priority. Click here for more information on our response to COVID-19 and booking your exam.

Policies & Guidelines: Seminars

CSI reserves the right to cancel any seminar.

Please DO NOT make any travel arrangements until you have received an email confirming the session details (i.e., exact location, start and end times).

For all seminars, two confirmation emails will be sent to you. Upon enrolment, you will receive a confirmation that your request for the seminar has been processed. Approximately 2 weeks before the start of the session, another email confirmation will be sent to you that will include the session details. Please ensure that we have your correct email address on file. You can verify or modify your email address in your student profile in MY CSI.

Will I get my money back if CSI cancels a seminar?

If you are enrolled in a seminar that is cancelled by CSI, you will be given a full refund and, when available, the choice of an alternate date for the same seminar. You will be notified by email that a seminar has been cancelled approximately 2 weeks before the start of a session.

If I enrolled in a seminar and decided that I cannot attend. What are my options?

As a result of extensive pre-planning required for the Effective Management Seminar, you cannot change your enrolment date in this seminar and cannot obtain a partial refund should you cancel. However, your employer may send a substitute in your place.

For all other seminars, substitutes are NOT allowed. If you do not want to attend a seminar you can:

  • Transfer into the same seminar that has a different start date, for a fee of $50 (+ applicable taxes). Your transfer request must be received at least two weeks before the first day of the seminar. Click here to download a seminar transfer form.
  • Cancel the seminar. Your cancellation request must be received at least 2 weeks before the seminar date: you will then be eligible for a partial refund. You will receive a refund for the cost of your seminar enrolment, less a $100 (+ applicable taxes) cancellation fee. Click here to download a course or seminar cancellation form.