Investment Dealer Compliance Course (IDCC)

Topics covered in this chapter are:

• INTRODUCTION
• OVERVIEW OF THE COMPLIANCE FUNCTION
• COMPLIANCE OFFICER QUALIFICATIONS AND SKILLS

Topics covered in this chapter are:

• INTRODUCTION
• DEFINITION OF COMPLIANCE
• WHAT IS A CULTURE OF COMPLIANCE?
• ROLES OF KEY INTERNAL PLAYERS

Topics covered in this chapter are:

• INTRODUCTION
• THE PURPOSE OF REGULATION
• KEY LEGISLATION AND PLAYERS IN SECURITIES REGULATION
• CRIMINAL LAW OFFENCES AND PENALTIES
• CIVIL AND COMMON LAW OBLIGATIONS AND CONCEPTS

Topics covered in this chapter are:

• INTRODUCTION
• THE EVOLUTION OF THE FULL-SERVICE BROKERAGE BUSINESS
• SUITABILITY, KNOW YOUR CLIENT, AND KNOW YOUR PRODUCT
• ACCOUNT TYPES AND SOURCES OF REVENUE
• PROFITABILITY DRIVERS
• FULL-SERVICE BROKERAGE COMPLIANCE

Topics covered in this chapter are:

• INTRODUCTION
• ONLINE INVESTMENT SERVICES
• KEY RISKS FOR ONLINE INVESTMENT BUSINESSES
• KEY SUCCESS FACTORS FOR ONLINE INVESTMENT BUSINESSES
• MEASURES AND TRENDS

Topics covered in this chapter are:

• INTRODUCTION
• STRUCTURE OF INVESTMENT BANKING
• INVESTMENT BANKING FUNCTIONS
• TRENDS AND CHALLENGES

Topics covered in this chapter are:

• INTRODUCTION
• RISK MANAGEMENT OVERVIEW
• TYPES OF RISK
• LINES OF BUSINESS
• ASSESSING AND MANAGING RISK

Topics covered in this chapter are:

• INTRODUCTION
• COMPLIANCE DEPARTMENT MANDATE AND THE ASSIGNMENT OF COMPLIANCE RESPONSIBILITIES
• ROLES AND RESPONSIBILITIES
• COMPLIANCE STRUCTURE
• COMPLIANCE GOVERNANCE DOCUMENT

Topics covered in this chapter are:

• INTRODUCTION
• INDIVIDUAL REGISTRATION & APPROVAL AND RELATED PROFICIENCY REQUIREMENTS
• CONTINUING EDUCATION AND OTHER REGISTRATION CONSIDERATIONS
• THE NATIONAL REGISTRATION DATABASE
• JURISDICTIONAL REGISTRATION ISSUES

Topics covered in this chapter are:

• INTRODUCTION
• REGULATORY REQUIREMENTS
• DEVELOPMENT AND AMENDMENT PROCESS
• CONTENT AND FORMAT
• IMPLEMENTATION, DISSEMINATION, AND REVISION

Topics covered in this chapter are:

• INTRODUCTION
• CLIENT FOCUSED REFORMS
• KNOW-YOUR-CLIENT AND SUITABILITY CONSIDERATIONS
• CONFLICTS OF INTEREST AND DISCLOSURE
• FIDUCIARY DUTY (AND MANDATARY)
• THE NEW ACCOUNT APPLICATION FORM
• ACCOUNT TYPES AND ISSUES RELATED TO ACCOUNT OPENING
• GUIDELINES FOR SUPERVISING ACCOUNTS

Topics covered in this chapter are:

• INTRODUCTION
• SELF-REGULATORY ORGANIZATION RECORDKEEPING REQUIREMENTS
• FINTRAC REPORTING AND RECORDKEEPING REQUIREMENTS
• PIPEDA AND PROVINCIAL PRIVACY LEGISLATION REPORTING AND RECORDKEEPING REQUIREMENTS
• GENERAL RECORDKEEPING REQUIREMENTS

Topics covered in this chapter are:

• INTRODUCTION
• PREVENTING CLIENT COMPLAINTS
• ESTABLISHING THE RELATIONSHIP
• TYPES OF CLIENT COMPLAINTS
• REGULATORY COMPLAINTS – REQUIRED PROCEDURES
• ADDITIONAL CLIENT COMPLAINT VENUES

Topics covered in this chapter are:

• INTRODUCTION
• INSTITUTIONAL VS. RETAIL BUSINESS LINES
• INVESTMENT BANKING
• THE RESEARCH DEPARTMENT
• EQUITY AND FIXED INCOME TRADING
• COMPLIANCE AND SUPERVISION PROGRAM FOR DERIVATIVES AND COMPLEX PRODUCTS

Topics covered in this chapter are:

• INTRODUCTION
• MONITORING AND SURVEILLANCE SYSTEMS
• FORMAL MONITORING TECHNIQUES
• KEY CONTROL POINTS
• RETAIL ACTIVITY MONITORING AND SURVEILLANCE

Topics covered in this chapter are:

• INTRODUCTION
• INTERNAL INVESTIGATIONS
• EXTERNAL INVESTIGATIONS
• INVESTIGATIONS BY OTHER LEGAL AND REGULATORY AUTHORITIES

Topics covered in this chapter are:

• INTRODUCTION
• COMMUNICATION SKILLS
• HANDLING DIFFICULT CONVERSATIONS
• ADDITIONAL SOFT COMMUNICATION SKILLS
• EMOTIONAL INTELLIGENCE QUOTIENT (EQ)
• CONCLUSION