Please note that all fees are taxable.

CSI reserves the right at its sole discretion to amend, change, substitute, and/or cancel any of its products and services, including but not limited to fees and student policies, at any time without further notice to you, other than by posting a notice of any such amendment, change, substitution or cancellation on the CSI Web site at

By enrolling as a student with CSI you agree that it is your responsibility to become and keep aware of CSI’s policies relevant to your purchase and use of CSI’s products and services, including but not limited to your enrolment and participation in CSI courses, examinations, and evaluations.

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(Please note the current exam cancelation policy will be in effect until July 2, 2024. As of July 3, 2024 the exam cancelation policy will change see notification below)

Current policy until July 2, 2024

Late Exam Cancelation $150
Exam No-Show $300
Second and subsequent exam attempts $300
Grade re-mark (multiple choice) $100
Grade re-mark (case-based, short and long answer exams) $150


New policy effective July 3, 2024

Late Exam Cancelation
  • 31 days or more before the exam – no cancelation fee
  • 15-30 days before the exam – $75
  • 1 to 14 days before the exam – $150
Exam No-Show $300
Second and subsequent exam attempts $300
Grade re-mark (multiple choice) $100
Grade re-mark (case-based, short and long answer exams) $150


Administrative Fee $100
Each course Exemption $100


Your course extension is reflective of your course enrolment period
If you are enrolled in a 1 year course, you qualify for a 1 year course extension. $275
If you are enrolled in a 6 month course, you qualify for a 6 month extension $150
Check product extension $75
*Note: Extension fees are non-refundable

Re-Issuance/Duplicates of Items

Diploma or Certificate $75
Transcripts/Student Records $35

Shipping and Handling

Canada $32
Caribbean and United States $50
Other destinations $100
Additional shipping & handling fees may apply depending on products purchased. This will be displayed on the final screen of check out.


Academic Reference Letters $35
NSF cheque fee $40
Exception Assessment Fee (per course) $35
*Note: Assessment Fees (academic or extenuating) are not refundable.

Course Cancellations/Withdrawals

CSI Courses To be eligible for a refund, you must submit your request online or by completing a course cancellation form to csi within 14 days of your enrolment. You will receive a refund for the cost of your course enrolment, less a $175 cancellation fee.

Refunds are not available for textbooks, exam related fees, extension fees, frames, certificate replacements, csi study / course support tools or any online course product such as continuing education courses and courses available online that have no proctored exam.

Note: scotiabank students must cancel through your corporate learning management system (lms).

No refunds are granted after the initial 14 days following your enrolment.

CSC Review Webinars  If a participant wishes to cancel and receive a refund in full, they must provide a minimum of 30 days’ advance notice prior to the start of the session start date. After that the fees are non-refundable.
Online Products Online products purchased are not returnable or refundable.
Corporate seminars and classroom courses The cancellation / refund policy is stated in the contract signed by the corporate client. Please refer to your company’s contact.
Withdrawals If you have missed the deadline to cancel your course to obtain a partial refund and you still wish to withdraw from your course please note that your enrollment cannot be reinstated. All withdrawals are final.

External Designation Recognition Fee

External Designation Recognition Fee $150

Tax Information

(GST/HST 869314518RT0001) (QST: TQ0001 1200091783)

ON, NB, NL, NS, PEI residents: add HST *
Quebec residents: add GST (5%) and QST** (9.975%)
Residents of all other Provinces and Territories: add GST (5%)

* NOTE: Please add HST as follows on – ON (13%), NB, NL, NS and PEI (15%)

** QST (9.975%) is applicable on the Fee and not on the Fee + GST.