CSI will be performing system maintenance on Saturday May 11th from 5 a.m. until 1 p.m. ET. You will not have access to your “myCSI” student account, nor will you be able to book, cancel or reschedule exams during this time. You can still access your online course materials by visiting connect.csi.ca then connecting to “Blackboard Learn”.

What is the course syllabus?

The Managing Client Relationships curriculum content is accessible over the Internet and is presented in three modules comprised of ten interactive lessons.

Business Effectiveness

  • Business Development Strategy
  • Client Relationship Management
  • Ethics

Personal Effectiveness

  • Building Rapport
  • Questioning and Listening
  • Emotional Intelligence
  • Intercultural Communication

Sales and Negotiation

  • Sales Skills and Strategies
  • Meeting Management
  • Negotiation Strategies

How will you learn?

  • Interactive Lessons – Lenders learn essential content, understand how it should be applied, and test their knowledge.
  • Video Clips – Embedded throughout the online course are short video clips featuring a training expert to demonstrate and/or explain the concepts taught.
  • Lumina Spark© Assessment – It provides a colourful framework for better self-understanding and helps people identify how to improve their working relationships with others.
  • End of Module Assessments – Learners are challenged to apply their knowledge and demonstrate mastery of required skills taught online.

Course Completion

Upon successfully completing this course, you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion. Please note that a certificate will not be issued upon completion of this course.

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