CSI will be performing system maintenance on Saturday May 11th from 5 a.m. until 1 p.m. ET. You will not have access to your “myCSI” student account, nor will you be able to book, cancel or reschedule exams during this time. You can still access your online course materials by visiting connect.csi.ca then connecting to “Blackboard Learn”.


You and your firm are uniquely positioned to play a critical role in the detection and mitigation of issues that older and vulnerable clients may be exposed to. Given your proximity to clients you are in a position to detect subtle changes and nuances with respect to client behaviour, changes to investment strategies and objectives, and other changes to mental state which may be a sign of client distress or worse, financial exploitation. This course will help you understand and deal with issues that arise when dealing with older and vulnerable clients. While some of these issues are somewhat obvious and typical, such as KYC  information and regular updates, suitability, and KYP  and effective communication strategies, others are novel, such as the creation and documentation of a “trusted person”. This course will also help you understand the delicate position you are placed in when a client is determined to be vulnerable and whether you are in a position to seek “safe harbour” for their actions. 

Who should enrol?

This CE course is suitable for investment advisors, mutual fund representatives, portfolio managers, exempt market dealing representatives, wealth managers and others within the financial services industry who would like to learn more about responsible investment. 

Individuals licensed to sell securities that are subject to CE requirements. 


The Protecting Aging and Vulnerable Clients online mini-course course meets the CSA’s CFR training mandate as well as satisfying continued education compliance requirements for CIRO and other jurisdictions.