CSI will be performing system maintenance on Saturday May 11th from 5 a.m. until 1 p.m. ET. You will not have access to your “myCSI” student account, nor will you be able to book, cancel or reschedule exams during this time. You can still access your online course materials by visiting connect.csi.ca then connecting to “Blackboard Learn”.

What will you learn about?

Upon course completion, students will be able to:

  • Identify strategies for satisfying clients with varying needs, goals, and objectives
  • Evaluate the merits of different financial tools to create value for clients
  • Assess the current financial climate in relation to client risk tolerance
  • Build positive and profitable client relationships through communication, trust, and credibility
  • Establish a loyal client base through adherence to superior performance and service standards
  • Identify and understand processes, procedures, and legal requirements that financial institutions are bound

What is the course syllabus?

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Module 1 - Communicating to Build Relationships

Topics covered in this chapter are:

  • Section 1 – Building a Relationship With Your Client
  • Section 2 – Communicating With Your Client
  • Section 3 – Conducting a Client Interview
  • Section 4 – Adapting Your Approach to Different Clients
  • Section 5 – Building Internal Relationships
  • Section 6 – Performance Evaluations for Financial Professionals

Module 2 - Understanding The Fundamentals of Financial Assessment

Topics covered in this chapter are:

  • Section 1 – Micro and Macroeconomic Influences on Financial Services
  • Section 2 – Components of Personal Financial Statements
  • Section 3 – Fundamentals of Financial Math

Module 3 -Building Loyalty by Meeting Your Clients Needs

Topics covered in this chapter are:

  • Section 1 – Creating Value for Your Client
  • Section 2 – Selling With a Needs-Based Approach
  • Section 3 – Selling Additional Solutions to Meet Your Clients’ Financial Goals
  • Section 4 – Building Your Business Through Referrals

Module 4 - Managing Risk by Making Ethical Decisions

Topics covered in this chapter are:

  • Section 1 – Ethics in the Financial Services Industry
  • Section 2 – The Importance of Ethics to an Organization
  • Section 3 – Ethical Dilemmas When Working With Your Client
  • Section 4 – Using “Know Your Client” to Manage Risks
  • Section 5 – Recognize Unusual Business Activities
  • Section 6 – Regulatory Regimes and Their Role With You and Your Client

How will you learn?

CSI’s online learning system helps you meet your study goals. You’ll benefit from:

  • Learning objectives and goals that keep you focused
  • Interactive tools to help you evaluate and apply course material
  • Post-chapter tests to assess your progress
  • Course updates
  • A customizable calendar
  • Online discussion forums and assistance from CSI’s academic support specialists

Course Completion

Upon successfully completing this course, you will be able to download a Notice of Course Completion available through your student profile. This will remain on your profile as formal confirmation of course completion. Please note that a certificate will not be issued upon completion of this course.

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