How do I access my online course and are there any specific technical issues that may affect my experience?

If your screen resolution is 1024 x 768 or less, you will see the mobile version of the website. Instead of a menu bar across the top of the page, you will see a menu icon at the top right corner of the page which consists of three (3) horizontal lines. The mobile version’s menu icon contains the same content as the menu bar of the full desktop site.

Please take a look at the chart below for supported browsers when accessing CSI’s courses. Please note: Some of our courses contain multimedia content. You may need a “browser plug-in” to access parts of your course.

Are you having issues logging into Blackboard?

Blackboard™ has been tested with a variety of technologies. Please review the charts below and compare the browser requirements based on the Operating System (OS) you are running.

Certified: fully tested and supported.
Compatible: partially tested but should function properly.
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.

• Blackboard products have been tested fully tested to be accessible for all users. JAWS for Windows 11 and 12 were used during accessibility testing.
• Blackboard supports all newer stable versions of Chrome and Firefox.
• Firefox 8 and Mac OS are not compatible with the drag and drop functions on Blackboard Learn.

• All versions of Internet Explorer (6 – 11)
• Firefox 1.x, 2.0, 3.0, 3.5 and 3.6
• Safari 2.0, 3.x (or any version on Windows)
• Mac OSX 10.3, 10.4, 10.5
• Java 5, although it may continue to work

Many of the multimedia elements in the CSI Online Courses are programmed in a language called “Java”. Your web browser must be configured to view these Java multimedia elements (also known as “applets”). To configure your browser:

CSI Online course material may be presented in Adobe Acrobat, or .PDF format. To view these files, you must have Adobe Acrobat Reader Plugin installed. You will usually get a warning message when you try to open a PDF file that will lead you to the download page. If not, you can download the latest version.

After installation, the Acrobat plug-in will open the PDF file for the module you are working on in your browser, and/or you may download the text file to your hard drive where it can be viewed/printed using Acrobat Reader.

Many of the activities in your online course are powered by Flash. Usually, you will already have installed the Flash Player, which allows you to see the activities or animations. If you can’t see the CSI logo on the left, then you need to download the latest version of the Flash Player.

Please note: A minimum version of Flash Player 7 is required to ensure that interactive learning activities function properly.

Pop-up blockers work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent your course from performing properly. If you are unable to view discussion postings, assessment windows and download links, then disable pop-up blocking on your system.

Depending on the pop-up blocking software you are using, you may be able to set your Blackboard server as an allowed site, or you may need to disable the pop-up blocker while using Blackboard.

To disable pop-up blockers for Blackboard:

• Search your hard drive for any software with a “pop-up” in the name. Disable it or set your Blackboard server as an allowed site. Examples of popular pop-up blocking applications include:
• Pop-Up Stopper
• Pop-Up Defender
• Pop-Up Zapper
• Pop-up blocking functions are included in some browsers, anti-virus, internet security, and personal firewall programs. Disable the relevant setting in the program or set your Blackboard server as an allowed site. Note: Refer to the Help in the affected program to learn how to disable pop-up blocking.

Examples of programs that include pop-up blocking functions include the following:

Are CSI courses accessible through a mobile device?
Currently, CSI Courses are only accessible through the recommended browsers stated above through the use of your laptop or desktop computer. However, we are working towards a solution that will allow our courses to be mobile compatible.

I can’t view readings in PDF (Adobe Acrobat) format – how do I fix this?
You may not have the Adobe Acrobat plug-in installed. This is required to view PDF Files. The solution is to download and install the latest version of Adobe Acrobat.

Where can I get technical assistance?
If you are having trouble with the function of any part of your online course, try closing your browser and starting it up again. If that doesn’t work, check that your settings correspond to the setup we describe in Browser requirements.

Finally, contact us at CSI customer support.

How do I logout out of an online course session?
Select the word Logout on the right end of the top menu bar, or close your browser.

Should you run into a message “Session already Running”:

1. Complete the browser tuneup at http://www2.blackboard.com/tuneup/viewpage?name=tuneup_start
2. If you have an additional search bar (Google, Hotbar, etc) that has been installed on your browser by a third party, try removing it. To do so, go to Start at the bottom left of your computer screen, and then go to Control Panel > Add/Remove Programs.
3. Spyware and/or a browser hijacker may be causing the problem. Spyware can prevent users from accessing websites or installing programs like Java. Download and run Ad-Aware (visit http://www.lavasoftusa.com/ and click on the Ad-Aware FREE link on the right side of the page).
4. Clear all cookies (in IE, go to Tools > Internet Options, and in the General tab, click on Delete Cookies)
5. If you are using a bookmark to access Blackboard, make sure that you’re going to www.csi.ca, and not bookmarking the page you get to after you log in.
6. When leaving Blackboard, make sure you close down your browser completely before trying to log in again.